2013
Culinary Arts: Culinary Arts
DMMA-DCSP - Davao City, Davao del Sur
More Info About Me
Creative, steadfast and very experienced leader committed to holistic employee skill, client relations and company improvement. My goal is to help the company in whichever areas they need my skills for and at the same time, add more skills and experience to my tenure.
Experienced customer service professional with strong ability to multitask, prioritize, and manage time effectively with strong experience in client relations management.
My Skills and Competencies
Content Creator
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2015
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2022
Crylls Inc
(Customer Resolutions Specialist)
Analytical and can perform root-cause analysis
Analyze and challenge existing processes to recommend improvements
Develops and executes project plans, budgets and schedules for documentation of work and results Develops and implements team standards and procedures that support departmental standards and procedures
Develops effective working relationships with internal and external clients
Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement
Good knowledge of process mapping and agent friendly procedures
Handle incoming calls from customers, and place outgoing calls to clients, sellers and providers alike Identify areas of process insufficiency and discuss with manager
Performs other duties as assigned
Proactively identify areas of improvements within daily work activities
Provides input for performance appraisals
Recommends streamlining opportunities and process improvements
Work on special projects for the department
On paper, this runs mainly through customer service, however; the company has allowed me to hone my skills and have put them to good use under the whole 9 yards of the company profile. Ranging from purchasing, logistics and sales studies, to customer service, client relations, customer feedback satisfaction, disputes, claims and major cases which range differently per Australian seller hubs.
This has also allowed me to handle multiple people with "at-on-ends" personalities and make them work together as one whole unit. I was also able to familiarize how Australians like to handle their business, privacy and personal matters to ensure we get a holistic approach on how we handle the business on a personal level.
Interpret and communicate work procedures and company policies to staff.Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
2013
-
2015
At&t Billing & Sales, VXI
(Customer Service Specialist)
Answer requests regarding services provided
Assist in workforce management to ensure satisfaction of work unit objectives
Correctly follows company procedures to manage requests and complaints
Client management through either a Designated Customer listing or Product Client database Identify and work to resolve complex problems
Follows up and provide the highest level of service with individual customers until the issue is resolved Provide information on queries relating to interest and billing on customer accounts Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
Reviews team and individual metrics, service levels and other performance indicators and executes on actions to improve performance
I basically worked as part of the billing & sales department, handling telco and other internet and entertainment services under At&t. Part of my experience here was to ensure that we get above satisfactory customer experience (CE) in every process we made hence we had to ensure that ways we can produce stellar numbers was to be streamlined.
2011
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2013
Callbox INC
(Product Service Specialist)
Assists in prospect follow-up and support of sales activities
A can do attitude
Contact prospective attendees to sell them paid delegate tickets for our events
Educate Owners on established referral criteria
Ensure workplace health and safety compliance by adhering to Fairfax Media's HSE policies, guidelines and practices
High attention to detail
Maximize revenue for the mastheads integrated products
Managing and nurturing relationships with key clients / repeat event bookers
Provide advertising advice and services to the regional and rural business community Meet and exceed print & digital budget targets
Provide advertising advice and services to the regional and rural business community with the goal of delivering results for those businesses
Providing advertising advice and services to the regional and rural business community with the goal of delivering results for those businesses
In a nutshell, I was both Product Service Specialist and a Telemarketer here. I ensure that every client we have, including their verticals and parameters are met in accordance to their needs and what the company can provide. We make it a point that we do not oversell our service and product which is mainly lead generation to potential clients, customers and providers alike.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.