Bachelor of Science in Tourism Management
San Pedro College of Business Administration
Elementary and High school Diploma
Saint Michael's College of Laguna
Hello, my name is Phoemela Salcedo, but you can call me Era. I am from the Philippines and I have a Bachelor's Degree in Tourism Management from San Pedro College of Business Administration. After completing my degree, I worked in the medical field for almost four years.
I also gained experience as a Customer Service Associate in one of the leading HMO companies here in the Philippines. With a wealth of experience working in the healthcare industry, I possess a strong knowledge of medical terminology, patient care procedures, and medical software systems. My administrative and communication skills, both written and verbal, are highly refined, enabling me to work with precision, attention to detail, and build strong relationships with patients, colleagues, and other stakeholders.
During my OJT (On-the-Job Trainee) in the sales and marketing department of China Eastern Airlines, I gained valuable experience in the aviation industry and learned how to effectively promote and sell airline products and services. While at China Eastern Airlines, I was involved in various sales and marketing initiatives, including market research, sales forecasting, and promotional campaigns. I was also responsible for analyzing customer needs and preferences and developing marketing strategies to meet those needs.
As your Virtual Assistant, I am committed to providing exceptional service and dedication to your company. Let's get in touch.
San Pedro College of Business Administration
Saint Michael's College of Laguna
•By meticulously verifying coverage, benefits, and dates of coverage with the HMO's, I have successfully ensured accurate compensation for our patients.
•My diligent efforts have directly translated into satisfied clients, minimized payment errors, and streamlined our reimbursement process, ultimately enhancing the overall efficiency and effectiveness of our operations.
•By promptly answering member queries and providing facility approvals based on their benefit plan, I have significantly enhanced customer satisfaction and facilitated timely access to necessary medical services.
•I efficiently addressing member queries and granting facility approvals based on benefit plans, I have optimized healthcare utilization, controlled costs, and improved financial sustainability.
•I actively serving patients through greeting, assistance, appointment scheduling, and record management, I have created a positive and efficient healthcare experience.
•My dedicated work has directly contributed to improved patient satisfaction, streamlined operations, and enhanced overall patient care. By providing exceptional support and maintaining accurate records, I have helped ensure smooth workflows, minimized errors, and fostered a welcoming environment for patients, ultimately improving the overall quality of care we provide.
⚫Assist clients in selecting destinations, finding the best deals on transportation and accommodations, and arranging ac
Computer-based program designed to assist healthcare providers.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Search the Internet for information on a wide variety of topics.