2019
Bachelor of Science in Information Technology
STI COLLEGE
More Info About Me
Hi! I’m Phoebe Gaufo, a creative and detail-oriented professional with a passion for e-commerce, digital design, and customer service. I specialize in building engaging Shopify pages, crafting unique digital products, and managing impactful social media content.
With a background in Information Technology and extensive experience in customer support, I combine technical expertise with creativity to produce work that stands out. Whether it’s designing visually compelling landing pages, optimizing online stores, or enhancing brand presence through strategic content, I’m committed to delivering high-quality results tailored to your needs.
My Skills and Competencies
Social Media Management
Content Creator
Product Page Builder
Landing Page
Customer Service
Graphic Designer
Copywriting
Certificates
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My Experience and Education
2024
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2024
Freelance
(Product Page Builder)
Created and optimized product pages for various Shopify stores.
Ensured visually appealing layouts, engaging descriptions, and SEO-friendly content.
Collaborated with clients to align designs with their brand identity and target audience.
Focused on enhancing customer experience and increasing conversion rates.
2024
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2024
Telus International
(Technical Support Representative)
Provided troubleshooting for mobile devices, app installations, and network issues.
Assisted customers with account setups and resolved system configuration problems.
Delivered excellent technical support and ensured customer satisfaction.
2023
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2024
Concentrix
(Customer Service Representative)
Assisted customers with account management and billing inquiries.
Delivered solutions for telecommunications services and ensured smooth issue resolution.
Company Name: Sitel
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Product Listing
Create, optimize, and manage product listings with accurate details, SEO-friendly descriptions, and quality visuals.
Customer Service
Provide assistance to customers, resolve inquiries, handle complaints, and ensure a positive service experience