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Bachelor of Science in Psychology
University of San Jose - Recoletos
I can help you with that!
I handle the techy stuff, the creative bits, and all those repetitive tasks that eat up your time so you can stay focused on what you do best: running your business. I’m not just here to tick boxes; I genuinely care about helping your business grow and reach its full potential. I’m always looking for ways to make things smoother, smarter, and more impactful.
My Skills and Competencies
Executive Assistant
Inbox Management
Calendar Management
Travel Management
Meeting Management
File Management
Certificates
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My Experience and Education
2019
-
2025
Asurion Philippines
(Claims Specialist)
Efficiently manage and resolve client claims, ensuring timely and accurate processing in
accordance with company policies and procedures.
Accurately register customer protection plans, ensuring all relevant details are correctly
entered into the system and communicated to the customer.
Manage the transfer of protection plan contracts between customers, ensuring all
necessary documentation and approvals are obtained and processed.
Oversee the reimbursement process, ensuring that customers receive their payments
promptly and accurately, in line with their protection plans.
Provide exceptional customer service by addressing and resolving customer inquiries,
concerns, and issues with professionalism, courtesy, and efficiency.
Proactively identify and resolve any potential issues or concerns that may arise during
the claims or contract transfer process, ensuring positive outcome for the client.
Maintain clear, consistent, and professional communication with customers throughout
the claims process, keeping them informed of the status and any action required.
2019
-
2021
VXI GLOBAL HOLDINGS
(Subject Matter Expert)
Serve as the point of contact for handling escalated or complex customer inquiries that
require supervisory intervention, ensuring issues are resolved efficiently and to the
customer’s satisfaction.
Perform a variety of administrative tasks to support the team and ensure smooth day to
day operations. This includes maintaining accurate records, updating systems, and
ensuring compliance with the company.
Analyze call driver data to identify trends, root causes, and areas for improvement. Use
this data to provide actionable insights that can enhance service quality and operational
efficiency.
Oversee and manage teams, providing guidance, support, and performance feedback.
Ensure team goals are aligned with company objectives, and foster a collaborative and
productive work environment.
Compile, generate, and distribute detailed hourly, daily, and monthly sales reports for
the entire site. These reports will provide critical insights into sales performance and
help drive strategic decision-making across the organization.
2017
-
2019
OPTUM GLOBAL SOLUTIONS.
(Patient Care Coordinator)
Resolved product or service problems by clarifying the customers’ complaints and
selected the best solution that fits customers’ needs
Accelerated customer’s loyalty by managing adjustments, quotations and processing
their orders
Maneuvered a complex and ever-changing internal database, while urgently assisting
customers’ concerns.
Worked on other related process or ADHOC tasks and made sure that KPIs are adhered
and achieved consistently.
My Services
Executive Assistant
Professional responsible for managing the schedules and communications of key executives in their company.
Inbox Management
I organize, prioritize, and streamline your inbox so key emails stand out and your workflow stays smooth
Calendar Management
I manage your calendar so meetings are booked, reminders sent, and your day stays smooth, focused, and stress-free.
Travel Management
I plan and organize your travel so every detail runs smoothly, leaving you free to focus on the journey.
Meeting Management
I organize and manage meetings so your schedule stays smooth, focused, and stress-free! No detail left behind.
File Management
I organize and manage your files so everything’s easy to find, access, and keep your business running smoothly.