2023
BSBA Major in Marketing Management
Lice de Cagayan University
More Info About Me
My name is Philip, and I am a highly motivated Customer Support Specialist, Outbound Sales Agent, dedicated to delivering exceptional service, driven by strong communication, leadership, and time management skills.
• I bring 8+ years of extensive expertise in customer service, quality assurance, and outbound sales, consistently delivering results across multiple industries, including fintech, e-commerce, telecommunications, and financial services.
• I excel in various channels, including inbound/outbound calls, email, chat, and non-voice support (SMS, tickets), which allows me to effectively address customer needs across multiple communication formats.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
HelpGrid | Remote
(Outbound Sales Agent (Health and Wellness Industry))
•Conduct inbound, outbound and cold calls, promoting, upselling,
and cross-selling products based on customer needs and prior
purchases.
•Handle cart abandonment to salvage sales and upsell opportunities.
•Craft persuasive sales pitches, manage objections, and negotiate to
close deals.
2022
-
2023
Teleperformance | Onsite
(Customer Service Representative)
•Handled inbound/outbound calls for prompt issue resolution and
•strengthened customer loyalty through effective account management and upselling.
2022
-
2022
Cxtomer LLC | Remote
(Customer Support (FinTech Industry))
•Offered personalized email and chat support for account-related
inquiries, modifications, and credit limit concerns
•Assisted customers in replacing lost or stolen debit cards
•Efficiently comprehended customer needs and provided effective
solutions
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.