2018
Your Admin Assistant Virtuoso
Hello, I am Pete. I'm a Filipino Rockstar Dad who graduated from Marikina Polytechnic College
with a Bachelor's degree in Industrial Technology with a major in Drafting Technology. During my year of employment in the Construction and Architectural business,
I learned to balance my perfectionist tendencies with strategic efficiency, ensuring that high-quality work is delivered on time, and applying smart techniques to optimize plates & workloads and reduce unnecessary effort for my workmates.
With my extensive experience across BPO lines of business, I sharpened my customer service, data management, leadership, and multitasking skills, enabling me to manage complex projects and navigate challenging situations. This background has equipped me with exceptional problem-solving skills and a calm, composed approach. I believe that every step towards success we make reflects on how we treat our colleagues with every task that we complete, submit, and approve.
"Efficiency is doing things right; effectiveness is doing the right things." - Peter Drucker
If you need a reliable and professional problem-solver who is committed to your company's success and thrives on delivering positive outcomes and seeing positive numbers, please feel free to contact me, and let's strive for success together!
My Skills and Competencies
Admin Assistant
AutoCad Operator
Training & Facilitation
Data Entry
Data Organization
Customer Service
Technical Support
Data Collection
Certificates
My Experience and Education
2018
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2020
Teleperformance
(Subject Matter Expert)
I support agents with my product knowledge of AT&T Mobility Products and Services, and even detailed billing review. I also gather data from agents' scores to help us hypothesize better solutions and strategies for our agents taking phone calls for better phone handling and efficiency.
2020
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2021
VXI
(Subject Matter Expert)
I support agents with my product knowledge of AT&T Mobility Products and Services, and even detailed billing review. I also gather data from agents' scores to help us hypothesize better solutions and strategies for our agents taking phone calls for better phone handling and efficiency.
2021
-
2022
TaskUs
(Learning Experience Management)
Within the Training Team, I design assessments for agents at all experience levels and utilize data collection & Analysis to optimize training strategies for content moderation. I also ensure agent calibration to guarantee consistent product knowledge. I conduct meetings for the admin team and clients for calibrations.
2023
-
2024
Royal Caribbean Groups
(Agent)
We are Royal Caribbean Groups' customer service agents. We take phone calls from guests who want to book or inquire about our service.
My Services
Admin Assisstant
Revolves around admins' tasks, analyzing engagement data, and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
AutoCad Operator
Experienced AutoCAD Operator. Accurate technical drawings for design teams. Efficient and reliable drafting support.