2014
Bachelor of Arts Major In English
Isabela State University
Hi! You can call me J.
My journey in customer service began at a grocery store, where I learned the importance of attention to detail while processing payments. This experience laid the foundation for my work in a medical setting, where I assisted patients by explaining procedures and medications, helped the doctor with medical tasks, and managed schedules and inventory, at the same time I did part-time by making graphic designs for social media postings.
I also thrived in a fast-paced environment, engaging with clients through email and calls, scheduling appointments, and managing social media content to enhance customer engagement.
I then developed strong problem-solving abilities as a call center agent, addressing inquiries and concerns from customers in the U.S. and Australia and providing tailored solutions. This experience helped refine my communication and relationship-building skills.
Each role has shaped my skills in communication, time management, and adaptability. Now, I’m excited to embark on a new path where I can leverage these skills to contribute to your growing team. Let’s create a positive impact together!
My Skills and Competencies
Customer Service
Social Media Management
Graphic Designer
Data Entry
Content Creator
Sales
Certificates
My Experience and Education
February 2023
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September 2024
Orchid Cybertech Services Incorporated
(Sales Representative / Moving Home Officer)
-Assisted customers from Australia with inbound calls regarding the relocation or address change of their broadband services.
-Provided tailored plans based on individual needs and facilitated plan changes to ensure customer satisfaction.
May 2021
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June 2023
Skinovate Beauty Clinic (by MK Aesthetic And Dermatology Clinic Inc.)
(Virtual Assistant / Customer Service Representative / Social Media Manager / Graphic Designer)
-Responded to inquiries via email, calls, and social media, providing information about products and services.
-Scheduled appointments and maintained accurate client records.
-Created engaging visual content for social media, including graphics for clinic promotions, advisories, and product highlights, to enhance brand visibility.
-Developed design concepts that aligned with the clinic's identity and marketing goals.
December 2021
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January 2023
Concentrix CVG Philippines Inc.
(Advisor I, Sales (Sales Representative))
-Handled inbound calls for a telecommunication account from U.S. customers, identifying their needs and providing tailored solutions.
-Delivered information about products and services and processed customer orders efficiently.
February 2018
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May 2021
MK Aesthetic and Dermatology Clinic INC.
(Senior Medical Assistant / Doctor's Personal Assistant / Part-time Graphic Designer)
-Assisted patients during visits, explaining procedures and post-medication instructions.
-Supported doctors and nurses during procedures.
-Managed inventory and ordered supplies.
-Organized the doctor’s schedule.
-Mid-2020: Started creating engaging visual content for social media, including graphics for clinic promotions, advisories, and product highlights to enhance brand visibility.
June 2014
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January 2018
Mega Ocean Grocery
(Cashier)
Facilitated smooth transactions by processing payments and issuing receipts, ensuring a positive shopping experience for customers as they left with their purchases.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Medical Assistant
Assist in patient care by organizing schedules and records, and educating patients on medications and treatment plans.
Sales
Drive revenue by building relationships, identifying customer needs, and promoting products to achieve sales targets.
Customer Service
Deliver excellent support by resolving customer concerns, answering inquiries, and ensuring a positive experience.