2016
Bachelor of Science in Business Administration Major in Management
Mindanao State University
Behind the Numbers and Daily Operations
I am an experienced professional with a strong background in collections and administrative support. With over 8 years in the field, I’ve handled account reconciliation, payment follow-ups, and team coordination—ensuring smooth day-to-day operations and improved cash flow. I’m detail-oriented, proactive, and always ready to take initiative, whether it’s resolving account issues or streamlining internal processes. I’m now looking for a remote role where I can continue to grow, contribute to a results-driven team, and bring structure and efficiency to collections or admin functions.
Credit and Collections Lead
Social Media Management
Customer Service
Debt Collection
Billing
Sales
Certificates
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My Experience and Education
2018
-
Present
Golden Haven Memorial Park Inc.
(Credit and Collections Lead, Marketing Sales Lead)
Since 2018, as Credit and Collections Lead and Marketing Sales Lead at Golden Haven, I’ve supervised collectors, streamlined credit processes, and negotiated payment plans to reduce bad debt. I generated reports, analyzed trends, and provided insights to management while maintaining strong client relationships and collaborating with sales teams. Additionally, I managed marketing operations, handling the full sales cycle, after-sales services, and preparation of sales incentives and commissions.
2016
-
2018
Inspiro
(Customer Service Associate)
Responsible for assisting customers with their inquiries, processing orders, and resolving issues to ensure their satisfaction with our products or services.
My Services
Customer Service
Helps customers with their inquiries, solves problems, and ensures their satisfaction.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Credit and Collections
Manage accounts receivable and minimizing bad debt losses.