Hello I am Pearl

Cognizant Technology Solutions Philippines Inc.
(Senior Process Executive)

Receivables Management:
•Receiving and sending account current and payment back-up for allocation from various brokers in Canada;
•Receiving calls and providing assistance from insureds, brokers and /or underwriters;
•Reconciling accounts aged more than 29 days and providing monthly sign-off to the onshore manager;
•Monitoring various reports such as but not limited to Trial Balance, Stand Alone Cash, Debit and Credit Aging and IBR04 in SAP;
•Monitoring of pre-legal accounts and ensures a cancellation endorsement is processed before it hits Legal Collections;
•Monitoring of cockpit accounts and ensures to do further review for accounts subject for reinstatement;
•Re-allocating cash from Stand Alone Report to the proper policy;
•Creating broker report and transferring funds from one policy to another;
•Preparing bi-monthly intercompany transfer to US Office; and
•Preparing and sending the quarterly estimates to the onshore managers.

Bankruptcy:
•Provides balance information for every notified account to the Law Department;
•Review necessary details and produce documents where appropriate via internal databases;
•Corresponds to all queries assigned and obtain additional information from other Team if needed;
•Prepares Statement of Account to the Law Department and other requesting units;
•Evaluate the open balance of a subject for a closing account – write-off, disburse, regular collection, or case remains open;
•Process documentation concerning every bankrupt account subject to write-off;
•Responsible for gatekeeping of all bankrupt accounts and providing monthly updates to the Onshore Manager;
•Send a follow-up email and escalate the status of the account to the Onshore Manager where appropriate.