2021
Humanities and Social Sciences
Gen. Richardo Papa Sr. Memorial High School
More Info About Me
Hi! my name is Pearl, your Executive Virtual assistant.
Efficiency is what I execute to every task I've handled.
I worked as a Customer Support Specialist in a bpo industry for 2 years which was the primary focus was to provide exemplary customer care to each concern. I'm responsible in making sure to leave my customers with smile and satisfaction by being proactive and performing extra mile.
I developed expertise in Data Entry and software tools such as Microsoft Excel, Google Spreadsheet and Google Docs by managing & sorting leads from client and sending escation report via email.
If you're looking for efficient and reliable Virtual Assistant that can help you to either personal or business task, please reach out! I'd like to hear from you.
My Skills and Competencies
Data Entry
Customer service specialist
Certificates
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My Experience and Education
2021
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2022
Concentrix CVG Philippines, Inc.
(Customer Support Representative | Advisor 1)
* Scrubbing leads from client
* Outbound call
*Addressing technical concern and inquiries
* Checking system status of customers and scheduling for repair visit
* Data encoding
* Email escalation
My Services
Customer Service Specialist
Being able to emphasize with customer and effective communication both by writing and verbal.
Data Entry Specialist / Lead Gen. Specialist / Social Media Engager
I offer data searching, adding and updating new records into documents and make sure to verify accuracy all the time.