March 2013
Bachelor of Science in Nursing
University of San Jose
More Info About Me
Efficient, result- oriented and extremely motivated to constantly develop my skills and grow professionally. I have worked for more than 7 years and have virtually assisted a variety of clients. Working independently and taking initiative when necessary are traits that I have sharpened as a virtual assistant. My communication skills helped me to always be up to date with my client's needs and expectations.
I am very keen on details and want accuracy in my output. My overall experience includes Customer Service (Email, Chat, and Call Handling), Appointment Setting, Calendar Scheduling, Data Entry.
Introducing new tools needed for the task won't be a problem. I am confident in my ability to follow instruction and to produce quality of work output that is required of me.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
November 10, 2021
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September 5, 2022
1000CALLSADAY
(Outbound Prospector)
Makes outbound calls to potential leads who might be interested in selling their property for cash. If they say yes, I get a few details, set up an appointment with the lead, and send it to my client. Then it will be up to him to talk about the offer and make a deal.
September 14, 2021
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October 20, 2021
USASERVICEDOGS
(Support Staff)
My responsibilities include answering phone calls, responding to chats and emails, and performing administrative duties. I helped customers register their animals as emotional support and service animals.
January 30, 2017
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July 20, 2021
ALFA Business Outsourcing Philippines Inc.
(Technical Support Representative | Customer Service Representative | Virtual Assistant)
Position: Technical Support Representative
Job Description: Provide customer care regardless of age by making sure they are able to experience great service and an efficient way to resolve technical problems associated with their surveillance camera.
Position: Customer Service Representative
Job Description: Handles outbound calls for the logistic account, requesting refunds from freight carriers for late shipments.
Position: Virtual Assistant
Job Description: Perform various administrative tasks, including answering emails, scheduling meetings, and making travel arrangements.
November 10, 2016
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January 20, 2016
Xerox Business Services Philippines, Inc.
(Customer Service Representative)
Handle incoming calls from customers regarding billing issues, technical support, product information, and account changes. Educate customers on the products and services offered by Verizon, upselling when appropriate.
April 24, 2015
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October 28, 2016
RipeConcepts, Inc.
(Customer Service Operations Specialist)
For the LeisureLink account (vertical: travel and hospitality), I am responsible for the prompt reprocessing and cancellation of bookings that the system has denied. Maintain accurate records of customer interactions and transactions.
January 01
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18, 2015
Yonsei Learning Center Inc.
(English as a Second Language Teacher)
Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English.
October 10, 2014
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January 31, 2015
Collabera Technologies Private Limited Inc.
(Back Office Customer Service)
Handle customers concerns with excellent service and provide appropriate resolutions for lost shipments, claims, and refunds. We provide appropriate resolutions to customers concerns via phone and email.
January 01
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30, 2014
Montessori Academy ESL
(English as a Second Language Teacher)
Conducting activities and lessons based on ESL teaching methodologies. Encouraging and engaging students to speak in English.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.