March 2013
Bachelor of Science in Nursing
UNIVERSITY OF SAN JOSE RECOLETOS - CEBU CITY
Meet Pearl – Your Virtual Ally!
I'm your dedicated Virtual Assistant with extensive experience helping busy professionals simplify their lives and reach their goals. Over the years, I've specialized in appointment setting, healthcare support, customer service, logistics coordination, recruitment assistance, and administrative support.
I genuinely love bringing order to chaos—handling tasks behind the scenes so you can focus on what matters most. Clients often highlight my proactive approach, reliability, and friendly, clear communication style. My mission is simple: to take tasks off your plate, making your day-to-day easier while helping your business thrive.
I'm here when you're ready for support you can truly count on!
My Skills and Competencies
Customer Support
Chat Support
Technical Support
Cold Calling
Appointment Setting
Recruitment Support
Calendar & Schedule Management
Booking & Appointment coordination
Logistics
Email Ticket Management
Patient Scheduling
Insurance Verification
Medical Support
Data Entry
Certificates
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My Experience and Education
October 2022
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July 2024
KEYNOTE BUSINESS SOLUTIONS, LLC
(Cold Caller | Appointment Setter | Recruitment Specialist - Insurance Industry)
Position: Cold Caller | Appointment Setter
Conducted high-volume outbound calls to leads regarding insurance benefits, consistently securing appointments despite low contact rates. Verified lead interest, scheduled virtual meetings via Zoom, managed lead documentation through ImpactMobile and Calendly, provided technical support for virtual meetings, and consistently achieved daily targets through proactive follow-up and meticulous record-keeping.
Position: Recruitment Specialist
Conducted high-volume outreach through daily calls and texts to recruit candidates for remote inside sales positions. Scheduled and coordinated virtual interviews, verified applicant qualifications, provided reminders, maintained accurate records, and assisted candidates with technical support to ensure successful participation in virtual Zoom meetings.
November 2021
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September 2022
1000CALLSADAY
(Cold Caller and Appointment Setter - Real Estate (Cash Offer Campaign))
Conducted approximately 500 daily outbound calls to identify potential property sellers interested in cash offers, effectively building rapport to gather property details and overcome objections. Managed lead categorization using Five9, accurately documented seller information, and scheduled qualified appointments, consistently providing detailed client reports after each interaction.
July 2021
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October 2021
USASERVICEDOGS
(Customer Support - Emotional Support and Service Animal Registration)
Provided responsive customer service through inbound/outbound calls, emails, and chats, assisting clients with emotional support and service animal registrations. Managed administrative tasks using Zendesk, Clicksend, and internal systems to process customer documentation accurately. Effectively resolved issues, provided timely follow-ups, and ensured customer satisfaction throughout the registration process.
April 2017
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July 2021
ALFA BUSINESS OUTSOURCING PHILIPPINES INC.
(Patient Care Associate | Technical Support Representative | Logistic Specialist)
Position: Patient Care Associate
Provided comprehensive patient support by managing calls, emails, and chat inquiries related to medical refills, appointment scheduling, and healthcare services. Scheduled and coordinated appointments with Primary Care Physicians, verified patient insurance details, managed medical refill requests, and maintained accurate patient records using Centricity EHR. Consistently ensured HIPAA compliance and patient confidentiality throughout all communications and documentation.
Position: Technical Support Representative – Blink Camera
Provided expert technical assistance by guiding customers through troubleshooting Blink camera issues, installation, and subscription management. Efficiently documented customer interactions and escalated complex cases, coordinating product replacements when necessary. Consistently prioritized customer satisfaction with clear communication, quick resolutions, and proactive follow-ups to ensure a positive customer experience.
Position: Logistics Specialist
Negotiated refunds with UPS and FedEx for late shipments on behalf of various client companies, using strong communication skills to overcome objections and secure approvals even in challenging situations. Monitored carrier data for shipment discrepancies, documented refund requests accurately in the CRM system, and consistently delivered favorable outcomes to support client satisfaction.
March 2015
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October 2016
RIPE CONCEPTS, INC.
(Customer Service Operations Specialist)
Managed booking cancellations and reprocessed denied reservations promptly and accurately across platforms like Booking.com, Expedia, Orbitz, and Inntopia. Monitored reservation activities using Salesforce CRM, addressed operational issues proactively, and generated comprehensive reports to support effective management review and maintain high customer satisfaction.
February 3
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16, 2015
ALORICA
(Customer Service Representative - 1800-Flowers (Valentine's Day Season))
Managed customer inquiries, complaints, and order processing across phone, email, and live chat, ensuring accurate and timely deliveries through coordination with internal teams and partner florists. Assisted customers in navigating the website, offered product recommendations, verified order accuracy, and thoroughly documented interactions for effective follow-up.
October 2014
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January 2015
WIPRO PHILIPPINES, INC.
(Customer Service Representative)
Provided comprehensive support via phone and email, handling customer inquiries related to product issues, delayed shipments, digital product troubleshooting, and replacement requests. Collaborated with shipping carriers like UPS to expedite deliveries, processed replacements or credits according to company policies, and efficiently resolved customer concerns to maintain a high level of satisfaction.
October 2016
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May 2017
CONDUENT, INC.
(Customer Service Representative- Verizon)
Handled inbound calls addressing billing inquiries, account updates, and product details, while identifying opportunities for upselling Verizon services. Assisted customers with technical troubleshooting, processed payments and account adjustments, escalated complex cases appropriately, and maintained detailed interaction records to ensure accuracy and enhance overall customer satisfaction.
January 01
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30, 2014
Montessori Academy ESL
(English as a Second Language Teacher)
Designed and delivered engaging, interactive English lessons for students aged 6-10, utilizing songs, stories, and playful activities. Monitored student progress through regular assessments, provided personalized support in pronunciation and sentence formation, and encouraged confidence and enjoyment in language learning.
My Services
Cold Caller / Appointment Setter
Make outbound calls, verify leads, schedule appointments, and manage high-volume interactions.
Customer Support / Technical Support
Handle calls, emails, and chats, resolve issues, troubleshoot, and ensure customer satisfaction.
Recruitment Specialist
Screen candidates, verify details, schedule interviews, and manage recruitment communications
Patient Care & Healthcare Support
Schedule medical appointments, verify insurance, process refills, and ensure HIPAA compliance.
Data Entry / Administrative Support
Manage records, update CRM, process emails, handle reports, and organize schedules.
Booking & Logistics Management
Process reservations, track shipments, negotiate refunds, manage disputes, and update records.