2014
Seafarer Steward
San Antonio De Padua College
More Info About Me
Hi! I am Paul, your well experienced customer and technical support. I am a good timekeeper, always willing to learn new skills and a fast learner. I’m able to work independently in busy environments and meet job demands on or before deadlines.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
-
2024
Alorica Teleservices
(Technical Support Specialist)
Working widely with clients’ technical problems with their devices
Assisting customer on troubleshooting devices, such as phone and other electronic devices
Processing ticket for network issues
2018
-
2020
Alorica Teleservices
(Customer Support for Verizon US)
Working with clients’ bill disputes
Processing customer Phone orders
Handling customer complaints regarding on their service plan
2017
-
2018
Alorica Teleservices
(Customer Support for Amazon Retail UK)
Handling Customer Inquiries for order issues
Processing return and exchange of order
Processing refund for order
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.