Hey I am Pauline

General Virtual Assistance

I am a highly organized and efficient individual with a degree in tourism management. Throughout my career, I have gained three years of valuable work experience both domestically and internationally.

I initially started my professional journey as an Administrative Assistant in a healthcare insurance company where I was responsible for crucial tasks such as filing, documentation, typing, photocopying, and handling inquiries and problem-solving. This role allowed me to develop great attention to detail and problem-solving abilities.

Following that, I had the opportunity to work as a Front Desk Officer in a hotel resort. This position not only honed my communication skills but also enhanced my adaptability in a fast-paced environment. My responsibilities included managing reservations, assisting guests, maintaining key systems, answering phone calls, and participating in marketing initiatives.

Additionally, I gained valuable experience as a Corporate Account Officer at Avida Land Corp, where I successfully handled sales of condominiums, houses, and lots to potential clients. In my first year with the company, I achieved significant success by selling. This experience allowed me to showcase my sales abilities and ability to build strong relationships with clients.

Lastly, I have had the privilege of working as a Housekeeping professional in Canada, marking my first work experience abroad. This opportunity provided me with the chance to utilize my skills and adapt to a new environment, both personally and professionally. I embraced the challenges faced in a foreign country, which ultimately contributed to my personal growth and expansion of my professional skillset.

Overall, my diverse work experiences have equipped me with a range of skills, including organization, multitasking, communication, adaptability, and problem-solving. I am confident in my abilities to excel in any professional setting and contribute to the success of any team or organization.

Pauline Nicole Gatuslao
toronto, Canada
Freelancer
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My Skills and Competencies

Social Media Management
Data Entry
Content Creator
customer support

Certificates

General Virtual Assistance

My Experience and Education

  • EXPERIENCE
  • EDUCATION
2015
Bachelor of Science in Torurism Management

Colegio San agustin - Bacolod

2023 - 2024
Cosa Nova Fashions LTD
(housekeeping)

Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
Ensure all rooms are cared for and inspected according to standards
Protect equipment and make sure there are no inadequacies
Notify superiors of any damages, deficits, and disturbances
Deal with reasonable complaints/requests with professionalism and patience
Check stocking levels of all consumables and replace them when appropriate

2019 - 2020
AVIDA LAND CORP
(Corporate Account Officer)

Practice basic accounting functions to the company
Process refunds for clients
Overseeing accounting procedures to ensure compliance with regulations
Gather financial data and reports of clients

2018 - 2019
Palmas Del Mar Resort
(Front Desk Offifcer)

Greeting and welcoming guest
Answering questions and addressing complaints
Answer all incoming calls and redirect them or keep messages
Take up other duties as assigned (travel arrangements, schedules, etc.)
Keeping the front desk tidy and presentable with all necessary material
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs

2018 - 2019
Eurotel Boracay
(Front Office Associate)

Reporting to management and performing administrative duties.
Answering telephone calls, as well as screening and forwarding calls.
Scheduling and confirming appointments, meetings, and events.
Welcoming and assisting visitors in a friendly and professional manner.
I am handling basic inquiries and sorting mail.
I am copying, scanning, and filing documents.
Monitoring office supplies and ordering replacements.
I am keeping the reception area tidy and observing professional etiquette.

2017 - 2018
Medifix Health Care Insurance corp
(Administrative Assistant)

Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute emails, correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists

My Services

Social Media Management

Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.

Data Entry / Web Researcher

Search the Internet for information on a wide variety of topics.

Content Creator

Promote companies' products and services by developing copy for websites, social media, marketing materials.

Testimonials


Works

Samples

Data entry

SMM

Let's work together !

I am available for freelance projects.
Hire Me

Get In Touch

Address :
toronto,
Canada


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