2022
BS Tourism Management (Major in Travel & Tours Management)
Far Eastern University - Manila
I'm Pauline - Your Digital Sidekick 👩💻
Hi there! I’m Pauline — most people call me Pau. I’m 24 years old, currently based in the Philippines, and proudly single. On the side, I’m also a licensed private pilot who loves taking on new challenges and aiming for the skies — both literally and professionally.
With a background in Tourism Management and years of experience in guest relations and administrative support, I’ve built strong communication and multitasking skills that help me thrive as a Virtual Assistant. I specialize in lead generation, appointment setting, calendar management, and client outreach — ensuring every task is handled efficiently and every opportunity is followed up promptly.
If you’re looking for a proactive, results-driven VA who can help you grow your business and stay organized, I’d love to work with you. Message me anytime — let’s team up and make great things happen! ✉️
My Skills and Competencies
Proficient in CRM and Calendar Management Tools
Guest Relations Experience
English & Filipino Communication
Data Entry & Record-Keeping
Certificates
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My Experience and Education
2023
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2024
InterContinental Hotels Group
(Corporate | Guest Services | Consultant (Team Lead))
Responded to front desk calls from luxury hotels across the U.S., offering prompt support on guest issues, booking updates, and operational needs to ensure smooth hotel operations.
2023
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2023
InterContinental Hotels Group - IHG® Hotels & Resorts
(Corporate | Guest Services | Attendant)
Acted as a key liaison between luxury hotels across the U.S. and the Guest Services team, coordinating with hotel general managers and various departments to resolve complex guest concerns and implement service strategies.
2022
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2023
InterContinental Hotels Group - IHG® Hotels & Resorts
(IHG One Rewards - Hotel Help Desk Specialist)
Provided critical support to hotel staff worldwide, handling reimbursement requests, fraud verifications, and employee system access in coordination with hotel administration and corporate teams.
My Services
Document Organization
Keep booking forms, schedules, and internal files neat, accurate, and easily accessible to help the team stay efficient.
Email & Communication Support
Handle guest and client correspondence professionally, responding promptly to inquiries and keeping everyone updated.
Research & Data Entry
Conduct basic research to support guest requests, log guest details, and maintain up-to-date records with accuracy.
Appointment & Calendar Management
Manage calendars, schedule appointments, and send timely reminders to ensure smooth guest and client bookings.