2014
Bachelor of Science in Business Administration Major in Management
New Era University
I'm your Rockstar Virtual Assistant
š„Customer Service , Team Leader, Logistics Coordinator PRO | Tech Savvy & No attendance issues | w/ High Speed Internet |
A PRO Customer Care Representative who has a big heart and is committed to providing exceptional care service, that leads to your business's success with no attendance issues. There's no job too small or too boring for me.
š„ Expert in Customer Service, Team Leadership & Project Management
š„with over 10 years of experience
š„Email, SMS, Chat Support, and Inbound/Outbound calls
š„Global Subject Matter Expert and Product Trainer in a Telecommunications US Based Company with over 7 years of experience
š„Expert in handling supervisor escalation calls and committed to providing a swift proficient resolution
š„ Team leader in the Logistics Coordinator niche
OPERATING SYSTEM I AM PROFICIENT WITH:
š„Microsoft Windows 7-10
š„MS Office Word
š„MS Office PowerPoint
š„MS Office Excel
š„Google Mail
š„Google Drive
š„Google Photo
š„Chat Gpt
LIST OF SOFTWARE I HAVE USED IN THE PAST
š„Avaya Call Management System (CMS)
š„Web Dialer/Cisco
š„Citrix
š„I-Care
š„Okta
š„Mode
š„Canva
š„Mighty Call Dialer
š„ Ring Central
š„Calendly
WORKPLACE VIDEO CONFERENCING PLATFORMS THAT I USE
š„Zoom
š„MS Teams
š„Slack
š„ClickUp
š„Facebook Messenger
š„Facebook
š„Twitter
š„Instagram
š„Viber
š„WhatsApp
š„Telegram
š„Discord
HIGHLY CALIBRATED FOR PROVIDING THIS SERVICE
š„Customer Service
š„Team Leadership
š„Logistics Coordination
š„Training and Development
š„Project Management
š„Cold Calling
š„Appointment Setter
š„Sales Associate
š„Advance Mobile Troubleshooting Support
š„Chat Support
š„Global Mission Control Assistance
š„ Social Media Management
I am tech, savvy and can adapt quickly to a wide range of programs. I am also open to learning and using new tools.
Let's talk about how to make your life easier, Send me a message so I can land to your needs ASAP.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
Flock Freight
(Scheduling Coordinator Team Lead)
* Monitoring the assigned Scheduling Coordinators in my team (w/in my 11 hour shift)
* I handle SCs with enterprise accounts-Starbucks, LG, Vizio, Orgain, Ammex, JW, WYD, Dawn
Foods, Lassonde, Chep, UTZ, Dish, Barilla, Guayaki, Niagara, Veritiv, The Lemon Perfect,
Shasta etc.
*I monitor the Scheduling Coordinatorās load boards to ensure there would be no unattempted
loads allocated to them especially those that are for pick up the next day & provide quality
added services on accounts that requires it.
* Providing reports/analysis to management of the SCās metrics - SLAs, Time to Attempt,
Daily/Weekly/Monthly productivity, account allocation
* Conducting interview for SC applicants including training for new employees and/or any
refresher training required.
* Work effectively w/ other SC Team Leaders (2) to ensure an āend to endā service approach is
always adopted
* Day to day liaisons and supervision of the teams, ensuring all processes are followed
correctly.
* Effectively communicate w/in the team and beyond, developing an open, trusting environment
that respects contributions from individuals & recognises successes.
* Knowledge of SLAās and KPIās in line with ever changing requirements of the company
* Effectively utilize Slack to ensure the workflow & back-to-back escalations - same truckload
(pooled loads), rescheduling, ETA updates, EDI tendered loads, load updates/changes are
attended to.
* Adaptability, resourcefulness & fast revert when a new portal, process, account SOP changes
& new account assignment is provided by the management.
* Real time communication for improvement/contingency planning, coverage & monitoring of
onboarding process when SC coverage is needed
* Utilization, set up in 1Password & troubleshooting scheduling portals such as Amazon,
C3/Kehe, Costco, Publix, SuperSaas, FourKites, Uber/Transplace, Retalix, Retail Link/ Walmart,
Open Dock, Data Docks, E2Open (formerly Blujay), Yard Commander etc.
* Assisting after hours team daily
2021
-
2022
Flock Freight
(Scheduling Coordinator)
I directly work with several account managers to assist them with scheduling. I
work on setting load appointments, and inputs customer data into company systems, scheduling
portals (Uber/Transplace, Amazon, Costco, C3, Super Saas, e2Open etc) or via email.I also
manage scheduling-related escalations such as - delays in transit and/or ETA updates both via
email or via portal, rescheduling, customer updates (on some accounts).I also need to monitor
any reschedules, changes of load details and ready dates so we can communicate these
changes with the carrier team real time.
2022
-
2023
Aweventurer
(Partnerships Manager)
Focused on developing and managing relationships with key partners to enhance
business growth, product offerings, and customer satisfaction through collaborative and mutually
beneficial partnerships through email outreach with prospect partners. Ensured daily tracking of
progress and follow ups when needed with utilisation of Click Up and Google tools.
My Services
Team Leadership
My efforts, passion, and dedication to my job do not go unnoticed. I treat my clients' businesses as my own.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.