2017
Business Administration Major in Marketing Management
Polytechnic University of the Philippines
More Info About Me
I’m a stay-at-home mom seeking to transition into full-time remote work, where I can utilize my skills again, reignite my passion for working, and balance my career with motherhood. I have a strong background in handling both health and life insurance products. Throughout my career, I have developed a keen attention to detail, critical thinking skills, and a deep commitment to managing sensitive and confidential information with integrity. I have been extensively trained to assess and manage a wide range of cases—from simple to complex—ensuring compliance with applicable rules and regulations. I approach each case proactively and with a high level of accuracy and professionalism. In addition to delivering high-quality results, I take pride in being a collaborative team player. I strive to contribute not only to the team’s success but also to a positive, supportive, and productive work environment. I’ve been looking forward to finding a client with whom I can share my expertise and work ethic—someone who will trust me and motivate me to grow both as an employee and as a mother.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
Manulife Business Processing Services
(Business Process Senior Associate)
- handles day to day cases/policies (permanent and term products) from
reviewing, assembling up to mailing policy package
- thoroughly reviews all necessary documents attached to the case and
review if the client is compliant with the policy guidelines and rules
- communicates with the case manager for missing documents/attachments
from the clients and for any clarifications related to the policy
- ensures that the data entry system regarding client information are
all accurate and all other policy requirements and contract documents
are complete and cross checked upon assembling before mailing the
contract to avoid escalations
- makes sure that deliverables were accomplished and mailed on a
timely manner and handles rush requests or provides support to other
roles when high volume occurs or when needed
- handles billing referrals to ensure timely payment of policies
2017
-
2021
Accenture
(Transaction Processing Associate)
- thoroughly investigates profile and supporting documents of the
clients, reviewed and verified each transaction data to avoid errors
and discrepancies
- ensures medical, hospital and prepay claims were assessed and
handled properly and with strict adherence to confidentiality
- handles request from on shore clients and provides support
especially on escalated workloads and high volume seasons to ensure
that all claims were processed accurately without compromising
customer service levels
- provides quality checking support for new hires within area of
expertise as needed
- shares process updates, recommends solutions and process
improvements for efficient transactions and error avoidance
- maintained a high degree of accuracy in all transaction processes,
minimizing discrepancies and potential issues
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.