2015
BS Electronics & Communication Engineering
FEU – Institute of Technology
More Info About Me
I’m a passionate, organized and detail-oriented professional with 5 years of experience in the customer service industry. And with that, I have developed a strong foundation in problem-solving, time management and team coordination. I have eagerness to provide efficient ways and quality solutions that can contribute to the success and profitable operation of the company.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2021
BCS Technology
(Service Desk Analyst L2)
Point of contact during major issues and outages that affects the store operation
Performs further investigation on issue that cannot be resolved by L1 support
Creates knowledge base documents via Confluence to improve processes
2018
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2021
BCS Technology
(Service Desk Analyst L1)
Service Request Management and Incident Management via Jira ticketing for POS system and daily store operation
Performs Daily report on the overall performance of company’s sales and system.
Monitors the performance of the website via graphs and alarms
2017
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2018
Accenture Inc.
(Software Engineer)
Point of contact during major activities such as release of new product, bug fix, system upgrades on Billing systems
Service Request Management for Telco products via OTRS ticketing system
Performs peer review on daily reports sent to the client
2016
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2017
Accenture
(Associate Software Engineer)
Monitors Billing system of a telecommunications company via Cacti and Nagios alarms
Incident Management for system outages via SQL database
Generates daily reports for system’s performance thru utilization of SQL queries
Creates technical documents to improve the process
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.