2023
Accountancy
Dr Yanga's Colleges Inc.
Hi! I'm Pau, your Future Virtual Assistant!
Hi! my name is Pau, I am a mother and a virtual assistant. I work remotely as a virtual assistant, supporting people and companies with their administrative needs. I provide a wide range of services, including appointment setting, email management, customer support, and social media account management.
I am aware of the value of efficient organization, time management, and communication in my position as a virtual assistant. I am proficient in using a variety of project management tools, including Google Sheets, Excel, and others, to make sure that assignments are finished on time and in a timely manner.
As a mother, I also understand the importance of balancing work and family life. I am committed to providing excellent service to my clients while also ensuring that I have enough time to spend with my family. I have excellent time management skills and can prioritize tasks effectively to ensure that I meet all my commitments.
To summarize, as a virtual assistant and a mother, I am dedicated to giving my clients good service while juggling my personal life. In order to give my clients the best service possible, I must have good communication, time management, and organizational skills in addition to patience, empathy, and active listening abilities.
My Skills and Competencies
Data Entry
Book keeping
Certificates
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My Experience and Education
2019
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2019
Philippine National Bank
(Bank Representative)
Handling Transactions (Processing a variety of
financial transactions, such as deposits,
withdrawals, transfers, and check cashing. We
also verify signatures and documentation to
ensure accuracy.)
Opening and Closing Accounts (Assisting
customers in opening new accounts (checking,
savings, etc.) and closing old or inactive
accounts, ensuring all required documentation is
completed.)
2021
-
2023
Sitel Philippines Inc.
(Customer Service Representative)
Review Transactions and Accounts (Fraud
detection, prevention, and managing fraudulent
activities that affect customer service
operations.)
Customer Verification (security questions, multifactor authentication and clarifications of any
discrepancies in their accounts or claims.)
Investigation and Validation (Manual review of
the data and investigation includes searching for
red flags such as unusual account behavior,
inconsistencies in the provided documentation,
or irregular patterns.)
August 2023
-
November 2024
Bank of the Philippine Island
(Fraud Analyst)
I as a Fraud Analyst is responsible for identifying, investigating, and preventing fraudulent activities within financial transactions, accounts, or systems. We analyze patterns of suspicious behavior, review transaction data, and utilize fraud detection tools to assess risk and ensure compliance with company policies and regulations.
My Services
Book keeping
Responsible for keeping track of and managing the financial transactions of a firm, including purchases, expenses, sales
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.