Blank Year
Practical Nursing
St. Augustine School of Nursing
Know more about me..
Hello there!
My name is Paula, and I'm here to serve as your virtual assistant.
I'm a highly organized and detail-oriented individual with great multitasking abilities. I have an extensive background in customer service, and I'm an excellent communicator. I'm proficient in a variety of software applications and I'm eager to learn new skills.
I'm motivated and take great pride in my work. I'm determined to make sure all tasks are completed accurately and efficiently, and I'm always willing to go the extra mile to ensure that my clients are satisfied.
If you're looking for someone to help with administrative tasks, research, customer service, and other miscellaneous tasks, then I'm your girl!
I look forward to working with you!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2021
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2021
Task Us
(Customer Service Specialist)
• Answering incoming calls and inquiries from customers and technicians.
• Identifying customer needs and addressing any inquiries or complaints.
• Scheduling repairs and dispatching repair technicians to customer sites.
• Ensuring repair technicians are dispatched in a timely manner and in accordance with customer requests.
• Maintaining customer records and updating customer information as necessary.
• Liaising with repair technicians, customers, and repair companies to ensure customer satisfaction.
• Resolving customer complaints in a timely and professional manner.
• Maintaining knowledge of the repair industry and regulations.
• Assisting with administrative tasks as needed.
2020
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2021
Teleperformance Inc.
(Customer Service Specialist)
• Handle inbound customer service calls in a timely and professional manner.
• Provide customers with product information, including coverage, benefits, and eligibility.
• Process customer claims and billing inquiries.
• Resolve customer inquiries and complaints in an efficient and effective manner.
• Provide customers with accurate and up-to-date information regarding health insurance policies and procedures.
• Maintain customer information and records in accordance with health insurance and HIPAA regulations.
• Assist with other customer service and administrative duties as assigned.
2012
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2012
Ace Hardware Inc.
(Sales Clerk)
-Greeting customers when they enter the store.
-Answering customers' questions to help them find the items they are looking for.
-Locating items for customers to finalize their purchase.
My Services
Graphic Artist
I can create aesthetically pleasing designs and effectively communicate the desired message.
Data Entry
I can do entering data from another digital source, or performing basic data manipulation and analysis tasks.
Social Media Manager
I can help manage the company’s social media platforms, including Facebook, Instagram, YouTube and LinkedIn.