Hey I am Paula Joy

More Info About Me

I am Paula Joy Alonzo, but you can call me Pau. I am 34 years old and currently residing at Blk 94 Lot 7 Purok 19, Saloy Street, Barangay Santo Nino, Tugbok District, Davao City, Philippines. I am happily married with 4 kids.

I am a person who values dedication and excellence, traits that seamlessly carry over into my professional life. My passion for learning and deep understanding of various subjects enable me to tackle work-related challenges with creativity and critical thinking. I am thorough and detail-oriented, ensuring that I bring a high level of quality to my professional tasks.

My ability to empathize and collaborate effectively with colleagues makes me a valuable team member, while my commitment to integrity ensures that I maintain ethical standards in all my work. Balancing my desire for professional success with my need for personal reflection and growth, I strive to achieve both academic and professional harmony.

I have participated in various training programs that have significantly enhanced my knowledge and skills, allowing me to apply them effectively in my professional career.

I am a dedicated and adaptable specialist with over five years of combined experience in customer service and as a virtual assistant. I have demonstrated expertise in administrative support, appointment setting, and property management.

I bring a wealth of skills and experience to my roles as a customer service representative, virtual assistant, admin support, appointment setter, and property management assistant. Here is a showcase of my abilities in each area:

Customer Service Representative

Effective Communication: Exceptional verbal and written communication skills to interact with clients and resolve their queries efficiently.
Problem-Solving: Proficient in handling and resolving customer complaints, ensuring customer satisfaction and loyalty.
Empathy and Patience: Strong ability to empathize with customers, providing patient and courteous service in all interactions.
Product Knowledge: Extensive knowledge of products and services to provide accurate information and assistance to customers.

Virtual Assistant

Time Management: Expertise in managing schedules, emails, and tasks, ensuring timely completion of projects.
Multitasking: Ability to handle multiple tasks simultaneously, prioritizing effectively to meet deadlines.
Tech-Savvy: Proficiency with various virtual tools and software, such as Microsoft Office, Google Suite, and project management platforms.
Confidentiality: Maintaining confidentiality and handling sensitive information with discretion.

Admin Support

Organizational Skills: Strong organizational abilities to manage files, documents, and office supplies efficiently.
Data Entry: Accurate and speedy data entry skills to maintain and update records.
Scheduling: Expertise in managing calendars, arranging meetings, and coordinating events.
Research: Conducting thorough research and preparing detailed reports as required.

Appointment Setter

Interpersonal Skills: Building rapport with clients and prospects to schedule appointments effectively.
Follow-Up: Diligent in following up with clients to confirm appointments and ensure attendance.
CRM Management: Proficiency in using customer relationship management (CRM) systems to track interactions and appointments.
Goal-Oriented: Focused on meeting and exceeding appointment-setting targets to support sales and business goals.

Property Management Assistant

Tenant Relations: Maintaining positive relationships with tenants, addressing their concerns promptly and professionally.
Lease Management: Assisting with lease agreements, renewals, and ensuring compliance with property regulations.
Maintenance Coordination: Coordinating property maintenance and repairs, liaising with contractors and service providers.
Financial Management: Assisting with rent collection, budget preparation, and financial reporting.

By leveraging these skills, I contribute to the smooth operation and success of any organization I work with.