2017
Bachelor of Arts in Mass Communication
Far Eastern University
Brought up in the world in 1994. Raised in a concrete jungle in The Philippines. Grinding since 2015.
I'm Paula Cabacungan, a multi-skilled trans creative from Manila, currently pursuing a freelance career through social media management and marketing, creating contents on various social media platforms and strategizing for people and businesses to achieve their primary goals.
Experiences include content creation, video editing, copywriting, graphic design
I always enjoy a cup of iced coffee, watch movies and TV shows. I also try to stay physically active by playing volleyball whenever I have the chance! And yes, I would happily be paid in exchange for unlimited travel to Europe (accommodations included!)
My Skills and Competencies
Social Media Management
Content Creation
Video Editing
Data Entry
Certificates
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My Experience and Education
June 2015
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June 2017
EXL Service Philippines Inc.
(Inside Sales Executive)
Established good business relationship to existing businesses by providing assistance with their freight needs; starting from the pick-up through the delivery by doing outbound and inbound telephone calls.
October 2017
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March 2016
Conduent , Pasay City
(Business Administration Sr. Associate)
Worked as a third-party contractor that provides HR services to an international airline company, dealing with a high volume of inquiries, transactions and complaints.
June 2018
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October 2018
VXI Global Solutions ,
(Account Associate)
Provided assistance to new customers regarding their television entertainment orders and installation inquiries while up-selling/bundling phone and/or internet services to promote revenue growth.
November 2018
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May 2019
Amazon Operation Services Philippines, Inc.
(Customer Service Associate)
Provided assistance to different customer concerns ranging from tracking their packages, checking unknown charges on their credit card, and even customer subscriptions.
May 2019
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February 2020
Amazon Operation Services Philippines, Inc.
(Resolutions Specialist (A))
Worked as the Team Manager’s assistant in providing product knowledge assistance and
doing admin tasks for newly on boarded customer service associates
March 2020
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March 2022
STAFFVIRTUAL (Virtoren Services, Inc.)
(Paralegal Assistant)
Worked as a paralegal assistant in a law firm based in Minnesota, USA providing assistance
to their clients through information verification and information gathering for their Social Security Disability application.
November 2021
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January 2022
MedVA
(Patient Care Coordinator)
Worked remotely as an admin assistant for a doctor's office based in Los Angeles.
• Assisted clinic staff and the doctor in day to day tasks in accordance with patient
care plans and physician's orders.
• Collaborated with the health care team to establish and manage patient care.
• Provided high level patient care during heavy patient load periods needing
additional personnel.
• Practiced quality patient care and patient education.
• Consulted Physicians, Colleagues, and Supervisors when appropriate to ensure
the highest level of patient care.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Video Content Creator
Create and edit video content for multi-platform use and distribution including online.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.