2012
Bachelor of Science in Information Technology Education
Technological Institute of the Philippines
More Info About Me
I’m a SUPERWO-MOM of two, who never stops aiming to reach the highest peak of success. I am results oriented, committed and driven. Some say, I have the power and charisma in attracting success as I see to it that I deliver more than what is expected of me. My secret - despite a decade of working in the corporate world, I continuously invest in skills and knowledge unafraid of trying new things to ensure that I am aware of the current trend and not being left behind. To learn, improve and progress - these are the key things that I have set to achieve the road to success.
My family is my driving factor who makes me want to succeed in every endeavor that I pursue. I envision myself to be a successful woman not only in career but also in the field of motherhood. When I am not working, I see to it that I create memories of fun and adventure by travelling into different places together with my family. This also makes me happy, sane and refreshed.
My Skills and Competencies
Social Media Manager
Facebook Ads Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
Concentrix
(Deputy Manager, Operations)
● Overseas teams and assist respective team leaders on how they can handle their agents and their performance
● Conducts coaching sessions, attends triad sessions in order to help team leaders in improving their skills and knowledge
● Directly interact with the agents by doing coaching, focus group discussion to understand their concerns and help them resolve it
● Conducts data analysis of key metrics and performance to report and discuss with the client during business reviews or whenever needed
● Determines call center operational strategies by evaluating team results and objectives.
● Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.
● Recruits, selects, hires, and trains new personnel and prepares them in their roles
2018
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2022
Concentrix
(Team Captain, Operations)
● Supports team manager and performs management duties when manager is out of office
● Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
● Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
● Develops strategies to promote team member adherence to company regulations and performance goals
● Conducts team meetings to update members on best practices and continuing expectations
● Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
2018
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2018
Concentrix
(Risk and Compliance Analyst, Shared Services)
● Ensures that the account complies with the company's code of business and ethical conduct as well as internal policies and bylaws.
● Identify risks following Failure Mode and Effects Analysis (FMEA)
● Continuously update risk management process to ensure that it is aligned with the current process
● Report any identified risk or violations to avoid a future recurrence.
● Submit proposal on how to mitigate or eradicate identified risks
2021
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2022
Golden 888 Poultry Farm
(Facebook Ads Manager)
1. Develop, manage and optimize comprehensive paid Facebook Ad campaigns.
2. Generate consistent leads and sales.
3. Use innovative and cutting edge marketing strategies through paid Facebook advertising.
4. Work with business owners selling products/services
5. Works daily on client ad accounts to implement, optimize and monitor Facebook advertising campaigns.
6. Provide reports and trends to clients.
8. Continuously innovative and strategic with client campaigns to maximize results.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design
Graphic design is a craft where professionals create visual content to communicate messages.