2017
BS Psychology
Laguna State Polytechnic University
More Info About Me
Qualified Virtual Assistant with 7 years of experience in real estate property management. Proficient in numerous software tools. With a strong work ethic, industry experience, and the ability to multitask, would be a productive team member.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
My Experience and Education
2017
-
2024
Villar Group of Companies - Bria Homes Inc
(Sales and Marketing Team Leader)
∙Analyzed sales data and market trends to identify opportunities for growth and improvement
∙Managed a marketing budget, allocating resources effectively across various campaigns and ensuring cost-efficiency while meeting or exceeding performance targets.
∙Publishing content on Youtube, Facebook, Instagram, and Tiktok.
∙Managing the company’s social media profiles and presence.
∙Scheduling contents for Social Media.
∙Running Facebook Ads.
∙Preparing marketing and sales strategies.
∙Recruiting and training sales teams and business partners to meet sales quotas.
∙Conducting research on competitor’s product and services.
∙Assisting clients and sellers inquiries.
2024
-
2024
Villar Group of Companies - Bria Homes Inc
(Customer Care Department Team Lead)
∙Providing exceptional service to an average of 50+ customers daily via phone, email, addressing inquiries, resolving issues, and offering product guidance.
∙Problem Resolution: Handling customer complaints and escalations with a focus on effective problem resolution and customer satisfaction.
∙Team Collaboration: Collaborating with cross-functional teams including Sales, Production, Accounting, Technical Support, and Product ∙Development to address customer feedback and contribute to service improvement initiatives.
∙Process Improvement: Identifying process improvements to streamline operations and enhance the customer experience.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Skilled in handling inquiries, resolving issues efficiently, and maintaining strong client relationships.