2018
Bachelor of Science in Information Technology
ACLC College of Butuan City
More Info About Me
Hi, I'm Patrick! A passionate, reliable, and hardworking individual, with broad skills and experience of being a Customer Service Agent, Technical Support, and Fraud Analyst. Furthermore, I am flexible at handling multiple tasks on a daily basis competently and at working well under pressure. A key strength is a communication; building strong relationships with people in order to deliver the best results.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
November 2022
-
June 2023
Tip of the Spear Ventures
(Customer Success Manager)
- Gain trusted-partner status through Tip of the Spear solutions with our customers.
- Act as the primary point of contact throughout the customer lifecycle.
- Achieve customer goals by providing proactive best practices, strategies, and use cases.
- Build and maintain strong relationships with multiple contacts within the assigned customer base.
2019
-
2021
TasksEveryday
(Customer Service for Blink (Security Camera))
* Responsible for responding to customer inquiries and complaints
regarding Blink's products (security cameras)
* Responds to customer's concerns and issues via phone and/or
email
* Communicates appropriate options for resolution in a timely
manner
* Troubleshoots the customer's issues with the cameras
2019
-
2019
TasksEveryday
(Fraud Analyst (Signifyd))
* Checks if an order will be approved or declined
* Investigates forgery & theft within customers' accounts and
transactions
* Prevents fraud from occurring
* Investigates fraudulent charges that do occur
* Matching the details of the customers with the information provided
on their orders
2018
-
2019
Conduent
(Chat Support for Verizon Wireless)
* Responsible for responding to customer inquiries and complaints
regarding Verizon Wireless
* Responds to telephone inquiries and complaints using standard
scripts and procedures
* Gathers information, researches/resolves inquires, and logs customer
chats
* Communicates appropriate options for resolution in a timely
manner Informs customers about services available and assesses
customer needs
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.