I am a ProVA PH-trained Virtual Assistant for Social Media Manager. I created and managed engaging social media campaigns across multiple platforms such as Facebook, Twitter, Instagram, and LinkedIn. I am skilled at using social media management tools and platforms, as well as content creation and captions, to ensure consistency in brand messaging and the achievement of business objectives.
Polytechnic University of the Philippines – Santa Maria Bulacan Campus
1. Developed and executed social media strategies that increased brand awareness, engagement, and lead generation across multiple platforms.
2. Created and curated high-quality content, including copy, graphics, and videos, that aligned with brand messaging and target audience interests.
3. Monitored and analyzed social media performance using FB Meta Business Suites and provided weekly reports on campaign success, audience insights, and recommended improvements.
4. Managed and grew social media communities by engaging with followers, responding to comments and messages.
5. Conducted social media research and stayed up-to-date on industry trends, emerging platforms, and best practices, and recommended strategies to capitalize on new opportunities.
6. Responded to customer inquiries and complaints in a timely and professional manner, and demonstrated excellent customer service skills.
7. Managed crisis communications on social media, including responding to negative reviews, comments, and news stories, and maintaining the brand's reputation.
-Responsible to generate, review and publish SLA and metric measurement
-Review and monitor incidents, changes, problem root cause analysis and service requests are completed within SLA targets
-Manage major incident bridge calls and communications to faster workaround and resolution
-Review and verify required information are captured in the change record
-Approve and ensure change requests are complying
-Prepare and participate in the Change Approval Board meetings
-Reports creation for Weekly, Monthly and Quarterly meetings
-Reports automation through VBA
-Manage and monitor Configuration Management Database
-Responsible to ensure smooth operations exisit in assigned area, including staffing, inventory, quality assurance and customer service
-Investigates and resolved food quality, employee, and service complaints
-Ensure cleanliness and organization of the whole area
-Complete required paperwork and recording of transactions
-Welcoming and assisting customers with suggestions and recommendations for food pairings for wines and other gourmet products
-Ensuring goods or products are well displayed
-Maintaining hygiene and cleanliness in the service areas
-Make different variety such as latte, espresso, brewed and other coffee mixes
In charge of social media accounts: create & post content, engagements, monitor page performance, among other tasks
Interact with followers via campaigns, comments, and DMs. Monitor activity, respond to inquiries, and address complaints
Build content calendar, align strategies with goals/interests, track trends, and identify growth opportunities.
Using social media to promote products, services, or brands, boosting engagement and generating leads or sales.
Curate and create engaging content for social media. Develop content strategy, create/edit visuals and written content,
Assist with captions and hashtags for your content to increase engagement and reach on social media platforms.