2017
Bachelor of Arts in Broadcasting
Bicol University College of Arts and Letters
More Info About Me
I am a professional who is focused on providing top-notch service and making sure customers are satisfied. A worker of the 21st century, capable of innovating and exciting the workplace since they are equipped with new and sophisticated teaching skills. An enthusiastic, dedicated, and self-driven person who fosters innovation and creativity. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. I'm ready to bring my experience in customer support to contribute to the success of your organization.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
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2023
Vrbo (vrbo.com)
(Customer Support Representative for chat and email and case management)
- Answering customers concerns through chat and email to maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving their needs with regards to their reservation.
- Checking the created cases by newly trained representatives to make sure there will be no call outs and cases is well handled with quality.
2018
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2018
Vrbo (vrbo.com)
(Travel Consultant / CSR for inbound calls)
- Keeping customer satisfied through innovative tactics that were centered on attending to their wants and resolving their issues. Making sure to provide guidance and aid to clients, paying attention to any specific needs.
2019
-
2023
ESPN+ (plus.espn.com)
(Customer Support Representative)
A timely response was given to customers who had questions regarding the products, services, and corporate information, preventing the need for them to wait on hold.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.