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Bachelor of Science and Social Work
Cavite State University – Main Campus
More Info About Me
I am an enthusiastic and ambitious individual with a solid background in Machine Maintenance and Customer Service, eager to start my freelancing journey. My expertise lies in problem-solving, technical systems, and excellent communication skills. By blending my skills, I aim to offer comprehensive solutions to clients in the freelancing world. I have a diverse portfolio showcasing my achievements in both fields and completed freelance projects.
My approach involves setting clear goals, prioritizing client satisfaction through effective communication, and building a strong online presence. As a newbie freelancer, I am determined to grow, expand my skill set, and become a sought-after freelancer known for delivering excellence in my chosen areas. Let's collaborate and create something extraordinary together!
My Skills and Competencies
Video Editing
Research
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2022
Teleperformance
(Customer Service Representative)
As a Remote Customer Service Representative, my primary role is to provide technical assistance and support to customers experiencing issues with their gaming consoles and games. Through remote communication channels such as phone, chat, or email, I diagnose and troubleshoot problems customers encounter, guiding them through the necessary steps to resolve issues and get back to gaming seamlessly. My excellent communication skills, technical knowledge, and dedication to customer satisfaction will be essential in delivering exceptional support to our gaming community.
2019
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2020
Sitel
(Chat Support: Customer Service Representative)
As a Customer Service Representative specializing in new acquisitions via chat, my main responsibility is to assist potential customers in understanding and acquiring our five main services: Internet, TV Channels, Telephone, Mobile Phone, and Sim Card. I am the first point of contact for prospective clients, guiding them through the available service options, answering inquiries, and ensuring a seamless onboarding process. My exceptional communication skills, product knowledge, and customer-centric approach will play a crucial role in driving new business and fostering a positive customer experience.
2019
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2019
House Technology Industry
(Machine Maintenance)
As a Machine Maintenance Technician at HTI a tile factory bound to Japan housing, I play a vital role in ensuring the smooth operation and optimal performance of our manufacturing equipment. My primary responsibility will be to perform routine maintenance, diagnose issues, and carry out repairs on various machines used in the production process. My expertise will be crucial in maximizing machine uptime and minimizing downtime, contributing to the overall efficiency and productivity of our factory.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.