2014
Bachelor of Science in Marine Transportation
DMMA College of the Philippines
More Info About Me
An industrious, flexible, well-organized, and hard-working person. Passionate, resourceful, and has the initiative to do tasks given by superiors, can multitask, can work under pressure, and willing to work day and night shifts.
My Skills and Competencies
Social Media Management
SEO Specialist
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2023
ResolvedCX
(Back Office - Refund Specialist)
Reviewing the refund requests of the customers and running some investigation on their accounts to see if they're eligible for a refund.
2020
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2020
VXI Global Holdings B.V.
(Technical Support Representative)
Receiving inbound calls and troubleshooting any issues with company devices. Troubleshoot all issues, both hardware and software. Set appointments for possible technician visits, set up repair options, and resolve issues via phone. We provided information about all support options and warranties to ensure each customer gets the best support.
2018
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2020
Alorica
(Customer Service Representative)
Answering incoming calls and working with customers to resolve their questions, give directions, and fix potential problems.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.