2021
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Las Piñas National High School
About Me
Hi! My name is Patricia, but you can call me " Pat" for short. I am 22 years old and residing in Las Piñas City.
I am a highly organized and adaptable professional with experience in customer service, team management, and administrative support. Over the years, I have honed skills in multitasking, communication, data management, and problem-solving, consistently ensuring tasks are completed efficiently and accurately.
I thrive in dynamic environments, quickly learning new tools and processes to support teams and projects. Whether it’s managing schedules, handling client inquiries, or maintaining documentation, I approach every responsibility with diligence and a solutions-focused mindset.
I am excited to bring my dedication, reliability, and versatility to a role as a Virtual Assistant, helping your business run smoothly and effectively.
So let's work together and lessen your workload!
My Skills and Competencies
Cold Caller / Telemarketing
Chat Support
Social Media Management
Data Entry
Content Creator
Leadership and People Management
Certificates
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My Experience and Education
December 2024
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December 2025
RedFu Entertainment Technologies Corp.
(Telemarketing | Team Leader | Manager)
Managed client accounts by handling inquiries and processing transactions through online platforms while maintaining accurate documentation and data entry of all client interactions. Supervised and coached a team of eight agents to achieve performance, quality, and compliance targets, monitored productivity and KPIs, resolved complex client escalations and sensitive concerns, and prepared performance reports in coordination with upper management.
December 2023
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Novembe 2024
Hire Hunt Services Inc.
(Customer Service Representative | Team Leader | Assistant Manager)
Responded to customer inquiries through online platforms with accuracy and professionalism while resolving account-related concerns such as password resets, account security, and profile management. Supervised agents by monitoring performance metrics, attendance, and service quality, provided coaching and feedback, handled escalated customer concerns, and supported daily operations through reporting, staffing coordination, and process improvements.
July 2022
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November 2023
Imus Cavite Ukay Bags
(Live Streamer)
- Interacts with online customers/viewers directly answers inquiries on product information, payment method, and shipping process during the live shows.
- Develop creative strategies to make your live videos stand out and keep viewers hooked.
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
2021
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2021
JAFRA Multipurpose Cooperative
(Service Crew)
Greeted customers and ensured a positive service experience while accurately handling cash and credit transactions, issuing receipts, refunds, and change, and maintaining cleanliness and organization of the service area.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Cold Caller / Telemarketer
Generate leads, present offerings, book appointments, handle objections, track records, and boost sales.
Chat Support
Providing real-time chat support to enhance satisfaction and optimize service, ensuring quick and effective resolutions.