2021
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Las Piñas National High School
More Info About Me
Hi! My name is Patricia, but you can call me " Pat" for short. I am 21 years old and residing in Las Piñas City.
I thrive both when working independently in fast-paced environments and as part of a team. I am enthusiastic about learning new things to enhance my skills and am willing to work flexible hours during busy periods to contribute to your team’s success.
In addition to my technical expertise, I have strong interpersonal communication skills, allowing me to connect with others effortlessly and build positive relationships. This strength in fostering connections is a key asset that promotes effective teamwork and collaboration in any professional environment.
So let's work together and lessen your workload!
My Skills and Competencies
Cold Caller / Telemarketing
Chat Support
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
June 2024
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November 2024
Hire Hunt Services Inc.
(Team Leader)
- Monitor and evaluate team performance based on key performance indicators (KPIs), such as service level agreements (SLAs), call handling times, customer satisfaction, and first-call resolution.
- Provide ongoing coaching and training to team members, helping them enhance their skills in areas like communication, problem-solving, and customer service.
- Act as a point of escalation for customer complaints or complex issues that agents cannot resolve on their own.
- Ensure that the team is adequately staffed and that shifts and schedules align with operational needs.
- Monitor attendance and manage resources to maintain smooth operations, particularly during peak hours.
December 2023
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June 2024
Hire Hunt Services Inc.
(Customer Service Representative)
- Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
- Keeps track of customer correspondence and logs key account information and customer data.
- Resolves product or service problems by investigating the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
July 2022
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November 2023
Imus Cavite Ukay Bags
(Live Streamer)
- Interacts with online customers/viewers directly answers inquiries on product information, payment method, and shipping process during the live shows.
- Develop creative strategies to make your live videos stand out and keep viewers hooked.
- Build and maintain strong relationships with customers, fostering loyalty and repeat business.
2021
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2021
Jollibee
(Cashier)
- Greet customers when entering or leaving the store
- Manage transactions with customers using cash registers.
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Cold Caller / Telemarketer
Generate leads, present offerings, book appointments, handle objections, track records, and boost sales.
Chat Support
Providing real-time chat support to enhance satisfaction and optimize service, ensuring quick and effective resolutions.
Graphic Design
Creating graphics like logos, layouts, pictures, etc. to aid in visualizing ideas.