2016
BSECE
University of the East – Manila
Digital Marketing Expert and Customer Success Expert
Hey there! I'm Lorraine, 29, a versatile professional with a knack for optimizing digital campaigns and delivering exceptional customer success.
With a background as a Digital/Affiliate Marketing Specialist, I have managed multiple brands, collaborated with diverse team cultures and affiliates, and exceeded targets through meticulous planning and detailed reporting.
Prior to that, I have provided top-notch technical support in a telecommucation industry. My skills range from managing accounts and providing technical assistance to analyzing campaign performance and fostering strategic relationships.
I thrive on shaping online identities and fostering meaningful connections. Let's work together to elevate your digital presence and drive results!
My Skills and Competencies
Technical Helpdesk Support
Data Entry
Digital/Affiliate Marketing
Social Media Management
Data Entry
Facebook Ads Manager
Content Creator
Certificates
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Background and Qualifications
2022
-
2023
Optimise Media (SEA) Pte. Ltd.
(Digital/Affiliate Marketing Specialist)
• Manage multiple accounts and affiliates’ requests/requirements.
• Plan campaign optimization efforts by providing detailed commercial proposals from affiliates in response to requests from clients.
• Provides ad-hoc and scheduled report requests from clients and internal stakeholders.
• Collaboratively working with a multicultural team and affiliates to exceed targets and meet all deadlines, delivering high-quality output.
• Support in increasing revenue from new and existing affiliates from the network in SEA.
• Assess and analyze the increase and downturns in performance in a campaign and provide insights into these.
• Develop strong, strategic relationships with Top affiliates and clients whilst nurturing and developing new and emerging publishers.
2018
-
2020
Source Telecommunications Inc.
(Technical Helpdesk Engineer)
• Provides exceptional customer service and first-level technical support in a fast and
professional manner.
• Provides the customer with timely updates regarding their trouble cases.
• Ensures fault
tickets and service requests are being logged in the ticketing systems.
• Analyze statistics and compile accurate reports.
• Manages the scheduled activities of NOC personnel.
• Coordinates with clients regarding the schedule of onsite visits, activation of their circuit.
• Provision and configuration of newly acquired internet circuit.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.