2017
BS-HRM
ST CLARE COLLEGE OF CALOOCAN
More Info About Me
Hello, I am Patrick O. Laoreno, 28 years of age. A college graduate Major in Hotel & Restaurant Management.
I been in BPO industry for more than 3 years now, most of the accounts that I handle are Healthcare account. And I know I have enough knowledge and skills to be a good asset to your company and still eager to learn more.
Experienced in customer supports, excellent in resolving issues in timely manner. Also, Patrick is a good team player with strong communication skills, good in decision making that will benefits your company. He knows how to handle stress and he can be a good asset in many ways.
Im ready to bring my experience to your company, contributing to an efficient healthcare support.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2025
OPTUM GLOBAL SOLUTIONS
(CSR)
To help members to understand their policy, process claims and clarify their coverage and benefits. We help healthcare providers also to verify the eligibility and benefits of their patients and provide the status of claims.
2021
-
2022
CONTINUUM GLOBAL SOLUTIONS
(CSR)
Appointment setter for the covid-19 vaccine including booster shot and other vaccine they needed to CVS Pharmacy.
2019
-
2020
INSPIRO PHILIPPINES
(CSR)
To assist the customers to place an order, check the status of their order , process the refund and any concerns related to the products and services of the company.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.