2018
Bachelor of Science in computer science
Taguig City University
Know more about me
I'm an idealistic, futuristic, strategic, and achiever person. I can help you with your goals and tasks.
Diligent technical support with 6 years of experience in the IT field. Skilled in developing plans, managing customers, and documentation. I have 3 years of experience as Technical Support Specialist in BPO industry. I have enjoyed my time working from home, which led me to change my career and continue my passion as Virtual Assistant. I can work independently with minimal supervision. I love sharing ideas with my clients and helping them make the job easier. What I can also offer my clients is that I can work faster with quality work.
My passion for this role is beyond your expectations. I look forward to the prospect of working together, and I encourage you to reach out to me without hesitation.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Customer Service
Email Management
Certificates
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My Experience and Education
2020
-
2023
West Corporation
(Technical Support Specialist)
Responsible for monitoring system activity and functions, ensuring resolution and documentation of system problems are resolved in an efficient, timely, and accurate manner. Provide a single point of contact for customers needing problem resolution for a variety of Technical / computer system issues; escalate to appropriate resources any issue not deemed within the scope of the department and follow issue to confirm a final resolution is made for the customer; assist in the development and implementation of tools and procedures to enhance the monitoring and escalation process. ECC is the first line of support for technical issues for customers across the enterprise.
•VPN Access
•Carrier Maintenance
•Executive Support
•Exchange/O365 Functions
•Customer Service
•Documentation Improvement
2018
-
2020
Network Manager Sales Inc,.
(Technical Support Engineer)
• Developed, installed, and configured internal applications and in-house app, as well as new application releases into test and production environments.
• Proposed IT ideas to clients for backends support such as software patching with more than 10,000 computers.
• Training for New hires
• Inventory of IT tools and licenses.
• Tract records and keep it posted upto date.
2018
-
2018
Eventscape Manila
(IT Assistant)
•Provide software and hardware support.
•Setup routers, switches and load balancers to internal & External clients. Such as Microsoft azure 2018 event.
•Monitoring and maintaining computer system and network.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Accuracy, efficiency, and confidentiality in handling information. Detail-oriented and dependable.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Graphic Designer
Product development and event posters, such as program flows.
Testimonials
Norman S.
I have worked closely with Patricia during the several years that she served as a Technical Support Specialist International. Patricia excelled in the role, exhibiting one of the highest levels of productivity I have encountered in my 18-year tenure at the company. She produces a high volume of work while consistently maintaining high standards for quality and accuracy. Patricia is very professional and always has a positive attitude towards work. She is well organized and keeps track of the details necessary for documentation and reports.
I highly recommend Patricia to any team, and I can truly say that she is an asset.