2016
Bachelor of Arts in Communication
Universidad de Sta. Isabel
Skills & Expertise
The tools, tech, and talents I bring to every project.
Social Media Management
Customer Relationship Management
Data Entry
Content Creator
Go High Level (CRM)
Calendar Management
Basic Graphic Design
Certificates
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My Professional Journey
Years of proven expertise in customer service, CRM, and business support.
April 2016
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January 2018
Sutherland Global Services
(Corporate Customer Service Representative)
Handled corporate account management for antivirus software clients, including billing, renewals, and cancellations. Executed retention strategies and upselling opportunities, increasing client satisfaction and sales conversions.
January 2018
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February 2021
Quantrics Enterprises Inc.
(Escalations (L2) Representative)
Job Description: Resolved high-level customer complaints related to billing and service outages. Troubleshot TV, internet, and home phone issues with a focus on first-call resolution. Processed service upgrades, sales transactions, and retention offers, contributing to revenue growth and customer loyalty.
January 2022
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March 2024
Probe CX (formerly Stellar PH)
(Customer Experience Representative (Voice, Chat, and Email))
Delivered top-tier support for a major logistics company, resolving high-priority cases such as missing parcels and delayed shipments. Served as floor support, coaching team members and assisting with escalated concerns. Maintained accurate records, ensured on-time follow-ups, and collaborated with cross-functional teams to resolve issues efficiently.
June 2021
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December 2021
Probe CX (formerly Stellar)
(Customer Experience Representative)
Managed billing and account concerns for mobile service customers. Provided step-by-step troubleshooting for device and service issues. Demonstrated excellent problem-solving skills in high-volume call and chat environments.
January 2024
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Present
Upwork - Freelance
(Freelance Customer Service Representative & Data Entry Specialist)
Provided end-to-end virtual support for US-based e-commerce businesses. Managed customer inquiries via email, chat, and SMS using Gorgias and Shopify. Handled order tracking, returns, and escalations while maintaining high satisfaction scores. Conducted detailed product data entry and categorization for fashion retail websites, ensuring 100% accuracy in product type, color, length, and occasion. Demonstrated strong multitasking skills, meeting deadlines without sacrificing quality.
What I Can Do for You
Tailored virtual solutions to help you work smarter, not harder.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Relationship Management
Handling customer inquiries, complaints, and feedback
Go High Level (CRM)
"Build GHL workflows, automations & manage CRM accounts to streamline client processes and boost efficiency.