2017
BS International Travel and Tourism Management
Lyceum of the Philippines University
More Info About Me
I am efficient, reliable, and a good team player. I am able to work both in a team environment as well as on my own with minimal guidance. I’m adaptable to change and challenge as it will help me grow and learn something new that will be helpful not just for me but with the company/clients.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
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2022
AMZ-Allstars OPC
(Customer Obsession Champion)
-Provide customer service assistance to multiple Thrasio acquired brands in Amazon, Shopify, and Walmart.
-Assist in customer inquiries, replacement, refunds and troubleshooting guides.
-Handles calls, email, answering Amazon Q&A using Zendesk and Amazon Seller Central
2017
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2020
International Airline Service Asia, Inc
(Airline Reservations and Ticketing Agent)
-Provide phone, email and chat assistance for passengers of KLM Royal Dutch Airlines and Air France
-Provide new booking, rebooking, refund using Amadeus GDS
-Help with special requests (seat arrangement, wheel chair assistance, pet request, meal request)
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.