2011
Computer Science
Informatics College
More Info About Me
I am a dedicated professional with a decade of experience in the BPO industry. My journey began in customer service, where I spent four years honing my skills in communication and client satisfaction. I then transitioned to the Quality Department, where I served as a Quality Analyst for two years before stepping into my current role as a Quality Supervisor, which I’ve held for the past four years.
I pride myself on my strong work ethic and my commitment to delivering high-quality results on time. As a bit of a perfectionist, I strive for excellence in everything I do. While this trait can have its challenges, I believe it drives me to produce work that’s as close to perfect as possible. Creativity is another passion of mine. I love to create and innovate, bringing fresh ideas to the table and finding new ways to improve processes.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2018
-
2024
Teletech
(Quality Supervisor)
Handling a team of QA specialists and communicate insights to Operation partners. Also have client interaction to provide team’s performance and submit process recommendations.
2016
-
2018
Teletech
(Quality Analyst)
Evaluating agent’s calls to make sure they are following processes and meeting client standard in call handling
2014
-
2016
Teletech
(Customer Service Representative)
Assisting customer for an automobile account via phone and email
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.