2011
Computer Science
Informatics College
More Info About Me
I am a dedicated professional with a decade of experience in the BPO industry. My journey began in customer service, where I spent four years honing my skills in communication and client satisfaction. I then transitioned to the Quality Department, where I served as a Quality Analyst for two years before stepping into my current role as a Quality Supervisor, which I’ve held for the past four years.
I pride myself on my strong work ethic and my commitment to delivering high-quality results on time. As a bit of a perfectionist, I strive for excellence in everything I do. While this trait can have its challenges, I believe it drives me to produce work that’s as close to perfect as possible. Creativity is another passion of mine. I love to create and innovate, bringing fresh ideas to the table and finding new ways to improve processes.
My Skills and Competencies
Data Entry
Content Creator
Customer Service Representative
Quality Assurance
Social Media Management
Certificates
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My Experience and Education
2018
-
2024
Teletech
(Quality Supervisor)
Worked for a US delivery service company, mainly supporting Quality Specialists and spearheading Operations' performance by ensuring all processes & policies are followed. Experienced in creating & managing reports in Excel & Google sheets, presenting charts to show strengths & opportunities then recommending solutions for process improvement.
2016
-
2018
Teletech
(Quality Analyst)
Worked for the same automobile company, covering the customer service team and service marketing team, making sure agents follow proper guidelines set by the clients by listening to calls, reviewing email responses & checking appointments made to dealership.
2014
-
2016
Teletech
(Customer Service Representative)
Worked for an automobile company, assisting customers via phone and email, answering warranty inquiries, resolving basic vehicle issues, and helping customers find the nearest dealership for service & maintenance.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.