2005
Diploma in Hospitality Management
La Consolacion College - Bacolod
More Info About Me
Hi, I'm Pam! Currently working as a Virtual Executive Assistant with over 13 years of administrative experience in Dubai, UAE. I specialize in administration, including email and calendar management, phone calls, invoicing, data entry, and customer service. I'm proficient in using tools like Freshsales, Freshdesk, Freshphone, Trello, MS Office 365, Google Workspace, WhatsApp, 8x8 Phone App, TechSmith, Hubstaff, LastPass, Pipedrive, Zoom, Slack, and more. With a focus on accuracy and efficiency, I'm here to ensure smooth operations and make your work life easier.
My Skills and Competencies
Tools proficiency
Social Media Management
Data Entry
Executive Virtual Assistant
Microsoft Office
Excellent Verbal and Written Communication Skills
Airline Ticket and Hotel Reservation Skills
Google Suite
Certificates
My Experience and Education
July 2024
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October 2024
Gogo Studio
(Virtual Executive Assistant)
• Monitor and manage company emails and phone calls.
• Post job ads on Indeed to recruit suitable employees.
• Post service listings on Gumtree.
• Follow up on client payments and ensure timely collection.
• Respond to client inquiries via email and phone.
• Assist my employer with personal tasks as needed.
• Manage my employer’s calendar, schedule appointments, and coordinate meetings.
• Handle various administrative tasks to support smooth business operations.
2024
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2024
Pro VA
(General Virtual Assistant and Data Entry Specialist - trainee)
Detail-oriented and motivated individual who has completed a comprehensive Virtual Assistant course specializing in general administrative tasks and data entry. Equipped with strong organizational skills and a keen eye for accuracy, aiming to leverage newly acquired skills to contribute effectively to administrative and support roles.
2022
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2023
Jebel Ali Village Nursery
(Administrative assistant cum Receptionist)
•Handle and organize Nursery admissions and maintain record of children and parent's details in the
student information list. (Data entry using the google sheet)
•Provide administrative support to nursery Manager, replying to e-mails, answer the telephone and file
paperwork.
•Contact parents for unpaid fees, generate invoice, collection of fees and update the accounts through
the google sheet.
•Make phone calls to prospective clients and ensure that the lead management system is updated
accordingly. (Lead management and appointment setter job)
•Book Nursery tours and show parents around the facility.
•Maintain supplies inventory (uniform, stationary, cleaning materials,etc)
•Carry out any other reasonable requests made by the nursery staff and parents.
•To create a warm and welcoming environment for parents and children. Keeping the reception area
neat and tidy all the time.
2016
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2022
Quest Direct Professional Services
(CACHE Center Manager/ Administrative assistant)
•Taking care of all administration and record keeping whilst also providing an excellent service as the
first point of contact for clients.
•Handle CACHE portal, One File portal and CPD registration and bookings.
•Handle admission procedures for new students and guiding them to the registration process.
•Preparing and printing-out certificates. Prepare classrooms and keep them properly set up. Review and
disseminate training materials, such as handbooks, learner’s contract, feedback forms and so on.
•Handle phone calls and emails professionally. Reply to enquiry and related information about courses.
•Collecting and entering data in MS Access database and maintaining accurate records of valuable
company information.
•Providing assistance in receiving payments. Issuing receipts and invoice.
2013
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2016
First Select Employment Services
(Payroll Coordinator /HR Assistant)
• Organizing air ticket and hotel bookings for the Stoff.
• Raising LPO and action Purchase order in E-HR.
• Updating the leave through AMANAT HRMS.
•Encoding the staff Attendance and adjustment in ERP system.
My Services
Social Media Management
Let's unlock the full potential of your brand/business together!
Data Entry Specialist
With my typing skills and an eye for detail, I make sure that every piece of information is recorded with precision.
Executive Virtual Assistant
As an executive assistant, I'm your right-hand person, ensuring smooth operations and managing schedules.
Bookkeeper
Invoicing and fee collection? Consider it done.