2005
Diploma in Hospitality Management
La Consolacion College - Bacolod
More Info About Me
Hello, I’m Pam! I have 13+ years of combined experience in office administration and as a General Virtual Assistant. My background covers administration, accounts, invoicing, data entry, executive support, and social media management.
Working in fast-paced environments has strengthened my versatility, adaptability, grit, and maturity, while sharpening my customer service and communication skills. I'm proficient in using tools like Freshworks suite, Trello, MS Office 365, Google Workspace, Teams, 8x8 Phone App, TechSmith, Hubstaff, LastPass, Simpro, Pipedrive, Zoom, Slack, and more. I am skilled in overseeing day-to-day tasks, arranging priorities, and supporting productive, streamlined operations.
My goal is simple: to make your work life easier and more productive by ensuring smooth operations with accuracy and efficiency.
My Skills and Competencies
Tools proficiency
Social Media Management
Data Entry
Executive Virtual Assistant
Microsoft Office
Excellent Verbal and Written Communication Skills
Airline Ticket and Hotel Reservation Skills
Google Suite
Certificates
My Experience and Education
September 2024
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October 2025
Pathcutters – Philippines (Supporting Australian Clients) | 2024 – 2025
(General Virtual Assistant | Student Experience Administrator | Executive Assistant)
Client 1 – Real Estate Training Centre (Student Experience
Administrator)
- Handle student enquiries and process enrolments, ensuring accurate records and smooth onboarding.
- Provide guidance to students on career paths and required studies, supporting informed decision-making.
- Manage support tickets and deliver outstanding customer service throughout the student journey.
Client 2 – Drafting & Design Company (Executive Assistant)
- Manage executive’s emails and calendar.
- Conduct research on a wide range of topics, both personal and business-related, and provide organized data to support informed decision-making.
- Perform data entry and general administrative support.
- Supporting clients’ social media management by planning content, creating captions, and scheduling posts via Publer on LinkedIn, Facebook, and Instagram, ensuring consistent brand engagement and timely updates.
- Handle ad hoc tasks and provide reliable assistance to help streamline business processes
October 2024
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June 2025
Flare Electrical and Solar
(Data Entry Virtual Assistant)
- Input sales invoice items into Simpro accurately and efficiently.
- Create receipts within the system, ensuring all transactions are properly recorded.
- Conduct research on private schools and property developers.
- Collect and organize their details (e.g., contact information, addresses, etc.) in Google Sheets.
July 2024
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October 2024
Gogo Studio
(Virtual Executive Assistant)
• Monitor and manage company emails and phone calls.
• Post job ads on Indeed to recruit suitable employees.
• Post service listings on Gumtree.
• Follow up on client payments and ensure timely collection.
• Respond to client inquiries via email and phone.
• Assist my employer with personal tasks as needed.
• Manage my employer’s calendar, schedule appointments, and coordinate meetings.
• Handle various administrative tasks to support smooth business operations.
2022
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2023
Jebel Ali Village Nursery
(Administrative assistant cum Receptionist)
•Handle and organize Nursery admissions and maintain record of children and parent's details in the
student information list. (Data entry using the google sheet)
•Provide administrative support to nursery Manager, replying to e-mails, answer the telephone and file
paperwork.
•Contact parents for unpaid fees, generate invoice, collection of fees and update the accounts through
the google sheet.
•Make phone calls to prospective clients and ensure that the lead management system is updated
accordingly. (Lead management and appointment setter job)
•Book Nursery tours and show parents around the facility.
•Maintain supplies inventory (uniform, stationary, cleaning materials,etc)
•Carry out any other reasonable requests made by the nursery staff and parents.
•To create a warm and welcoming environment for parents and children. Keeping the reception area
neat and tidy all the time.
2016
-
2022
Quest Direct Professional Services
(CACHE Center Manager/ Administrative assistant)
•Taking care of all administration and record keeping whilst also providing an excellent service as the
first point of contact for clients.
•Handle CACHE portal, One File portal and CPD registration and bookings.
•Handle admission procedures for new students and guiding them to the registration process.
•Preparing and printing-out certificates. Prepare classrooms and keep them properly set up. Review and
disseminate training materials, such as handbooks, learner’s contract, feedback forms and so on.
•Handle phone calls and emails professionally. Reply to enquiry and related information about courses.
•Collecting and entering data in MS Access database and maintaining accurate records of valuable
company information.
•Providing assistance in receiving payments. Issuing receipts and invoice.
2013
-
2016
First Select Employment Services
(Payroll Coordinator /HR Assistant)
• Organizing air ticket and hotel bookings for the Stoff.
• Raising LPO and action Purchase order in E-HR.
• Updating the leave through AMANAT HRMS.
•Encoding the staff Attendance and adjustment in ERP system.
My Services
Social Media Management
Let's unlock the full potential of your brand/business together!
Data Entry Specialist
With my typing skills and an eye for detail, I make sure that every piece of information is recorded with precision.
Executive Virtual Assistant
As an executive assistant, I'm your right-hand person, ensuring smooth operations and managing schedules.
Bookkeeper
Invoicing and fee collection? Consider it done.