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HRS ( Hospitality and Restaurant Services )
STI College Parañaque
More Info About Me
I am a highly motivated General Virtual Assistant with a strong background in customer service, data entry, email management, and social media support. With 1 year and 4 months of experience as a Customer Service Representative, I have developed excellent communication, organization, and problem-solving skills, making me a reliable and efficient remote worker.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2024
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2024
Mang Kiko Catering Services Inc.
(Purchasing Assistant)
Generate required purchase documents for suppliers. Prepared pricing lists on a weekly basis. Monitored daily delivery schedules. Coordinated deliveries for three camps. Facilitates the collection process of cheques for suppliers. Distribute EWT documentation to suppliers. Facilitated deliveries at New Bilibid Prison. Relay additional issues to the Supervisor as necessary. Organized important paperwork and Purchase Orders. Confirmed suppliers' acknowledgment of the purchase orders. Conducted market research to identify potential new suppliers and assessed their credibility and product quality. Facilitated communication between internal departments and suppliers to clarify requirements and specifications. Organized and maintained a comprehensive database of suppliers, products, and prices for easy reference. Coordinated with the finance department to streamline invoice processing and payments. Maintain accurate records of suppliers.
2022
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2022
Teleperformance PH
(Customer Service Representative)
Provided customer support for subscription cancellations. Handled return and replacement transactions. Recommended appropriate e-books to customers. Verified merchandise for patrons. Guide users through the process of starting their subscriptions. Escalated customer tickets to supervisors as required. Assisted customers with product-related questions, feedback, and complaints. Assisted in fulfillment of customer orders placed via email, online, and by telephone. Built rapport with customers through courteous and professional communications. Facilitated seamless returns and exchanges, adhering to company policies while prioritizing customer convenience. Processed refunds, exchanges, and service requests for customers. Responded to live chat rooms to answer and resolve customer queries, elevating customer satisfaction with immediate support. Gave out information and advice about available Kobo devices and subscription options. Followed scripts and processes to uphold brand standards. Executed service tasks using specialized software programs. Maintain accurate records of customer details.
2022
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2022
InspiroRelia Inc.
(Customer Service Representative)
Support clients during their order placement. Manage customer call transfers related to cancellations. Responded to customer inquiries about order details. Inspected products to ensure customer satisfaction. Directed complex customer queries to managerial staff. Addressed and acknowledged customer feedback efficiently. Facilitated customer orders through email, phone, and chat. Built rapport with customers through courteous and professional communications. Processed refunds, exchanges and service requests for customers. Maintain accurate records of customer details. Executed service tasks using specialized software programs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.