2018
Bachelor of Science in Tourism Management
Baliuag University
More Info About Me
Hi, my name is Pam, I am currently working as a Virtual Assistant and Appointment Setter for the 2nd largest Recruitment Firm in North America. I used to work in a call center and have experience with customer service and real-time analytics. I am a well-trained employee who values customer service and satisfaction. I excel at administrative tasks and responsibilities. I am excited to be a part of such a fast-paced industry.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
Present
Express Employment Professionals
(Virtual Assistant/Appointment Setter)
- Reaching out to prospect clients that "we know" needs our services and booking them for an appointment.
- Generating and building client list.
- LinkedIn and Indeed Search
- Data entry
- Acts as the middleman between our Employment and Recruitment Specialist
2020
-
2022
Hinduja Global Solutions
(Real Time Analyst)
-Adoption and communication of global intraday and scheduling guidelines to appropriate stakeholders
-Monitor the volume of contacts at interval level, as well as the proper use of activity codes, overall onsite/offsite shrinkage, variations in AHT, and any other real time events that contribute or impact negatively in the execution of planned productivity hours to meet SLAs
-Recognize and communicate challenges and areas of improvement during, and after scheduling cycles; providing solutions to meet staffing expectations at interval level
-Provide visibility and reporting capabilities of main SLAs and KPIs related to intraday and scheduling functions such as adherence, shrinkage components and projected interval compliance.
2018
-
2020
Hinduja Global Solutions
(Customer Service Representative)
- Answer calls and inquiries in a friendly manner while maintaining a professional demeanor.
-Provides accurate and precise quotation of benefits to customers.
-Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
-Build sustainable relationships of trust through open and interactive communication.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Virtual Assistance/Appointment Setting
Reaching out to prospect clients that needs our services and booking them an appointment with our Employment Specialist.
Data Entry
Entering Sales Appointments, Interviews, text blast response, emails collected into company software.