2019
Bachelor of Arts in Broadcasting
Bicol University College of Arts and Letters
More Info About Me
I firmly believe that with perseverance and diligence, all efforts will come to fruition. I am always grateful for everything, including the abilities that I possess and continue to develop.
With over two years of experience in the BPO industry, I have learned to test my patience and approach any problem, whether technical or e-commerce related, with a positive mindset. My background includes expertise in brand strategy, visual design, and account management. Previously, I assisted e-commerce sellers in developing their shops and provided excellent merchant support, resulting in a 5-star rating for their businesses. I want to use my experience as a Virtual E-commerce Specialist to assist more e-commerce sellers, not only in my country but worldwide. It was reassuring to see the positive outcomes of my assistance to others, and I aim to continue this through freelancing.
My Skills and Competencies
Systeme.io
Keyword Research and SEO (On-Page & Off-Page)
Adaptability to AI Tools and Guidelines
Product Listing and Optimization (Single & with Variation)
Video editing ( Power Director, Adobe Premier, Capcut)
AI Automation (ChatGPT & Generative Tools)
Product Sourcing/Product Research
Account Management/Admin Task (Lazada Seller Center and Amazon Seller Central)
Helium 10, Keepa Graph, Canva, FBA Calculator, Seller App
Customer Service (Written or Verbal)
Certificates
My Experience and Education
2019
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2022
Sutherland Global Services
(Associate-CS Internet | Merchant Support in Lazada Philippines)
* Account Manager for the new Marketplace and Lazmall Lazada Sellers, from their first 3 months or 90-day incubation period.
* Managed 50+ e-commerce clients daily via email, chat, and voice support.
* Trained sellers on product listing, keyword research, and SEO practices.
* Created and optimized product content using structured digital marketing frameworks.
* Performed QA on product listings and created actionable reports from seller feedback.
* Collating seller feedback and making actionable suggestions to improve our seller Support Service
2020
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2022
Sutherland Global Services
(Technical Support in ESPN)
* Delivered customer and technical support for ESPN subscribers..
* Created support tickets, resolved streaming issues, and handled refunds.
* Provided precise documentation of cases for internal quality assurance.
February 2021
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March 2022
FREELANCING
(AMAZON PRODUCT LISTING)
* Wrote product descriptions optimized with high-volume keywords via Helium 10 Helium 10, Keepa Graph, Canva, FBA Calculator, Seller App.
* Analyzed competitors and SEO performance for Amazon listings.
My Services
Managing Seller's Account
Providing sellers with data-based insights on growing their business and operational support.
Product Researcher
Analyzing current market trends to choose winning items that can generate high sales.
Product Listing Optimization
Creating product descriptions based on top searchable keywords and optimize listings to increase traffic and conversion.
Customer Service
Providing world-class customer service by ensuring all the queries and concerns have provided solutions and actions, res