2019
Bachelor of Arts in Broadcasting
Bicol University College of Arts and Letters
More Info About Me
I firmly believe that with perseverance and diligence, all efforts will come to fruition. I am always grateful for everything, including the abilities that I possess and continue to develop.
With over two years of experience in the BPO industry, I have learned to test my patience and approach any problem, whether technical or e-commerce related, with a positive mindset. My background includes expertise in brand strategy, visual design, and account management. Previously, I assisted e-commerce sellers in developing their shops and provided excellent merchant support, resulting in a 5-star rating for their businesses. I want to use my experience as a Virtual E-commerce Specialist to assist more e-commerce sellers, not only in my country but worldwide. It was reassuring to see the positive outcomes of my assistance to others, and I aim to continue this through freelancing.
My Skills and Competencies
Call, Chat and email Handling
Keyword Research and SEO
Listing Optimization
Product Listing (Single & with Variation)
Product Sourcing/Product Research
Account Management/Admin Task
Reading Keepa Graph, Usage of Helium 10, FBA Calculator and Seller App
Customer Service
Certificates
My Experience and Education
2019
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2022
Sutherland Global Services
(Associate-CS Internet | Merchant Support in Lazada Philippines | Technical Support in ESPN)
As the Vendor Manager for Marketplace and Lazmall sellers, I communicate with Lazada sellers from the Philippines during their first 90 days incubation period. I assist and guide them with navigating their shop tools through outbound or inbound calls, email, and Dingtalk chat support. This includes helping them upload and make sure their products are searchable, designing their shop for branding by uploading banners and logos, creating promotions like vouchers, free shipping, and flexi combo for marketing strategies, and participating in visibility campaigns. I also handle seller's concerns by creating email cases for Refund, Return, Payout, or Order Management. Additionally, I engage in lead generation by searching for sellers on social media or other e-commerce platforms to onboard them as sellers on Lazada and guide them through the process of creating their seller account and uploading their first three products.
For Technical Support for ESPN, I deliver excellent customer service through inbound calls by attending to subscription concerns, such as problems with devices or refund requests. I also create email cases or tickets and answer email concerns, escalating them using Zendesk.
February 2021
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March 2022
FREELANCING
(AMAZON PRODUCT LISTING)
Composing and compelling content for bullet points in single product descriptions and creating engaging variations for Amazon products. I excel at identifying top keywords using Helium 10 and thoroughly analyzing competitors to uncover their most effective searchable keywords.
My Services
Managing Seller's Account
Providing sellers with data-based insights on growing their business and operational support.
Product Researcher
Analyzing current market trends to choose winning items that can generate high sales.
Product Listing Optimization
Creating product descriptions based on top searchable keywords and optimize listings to increase traffic and conversion.
Customer Service
Providing world-class customer service by ensuring all the queries and concerns have provided solutions and actions, res