Blank
Bachelor of Science in Civil Engineering
University of Nueva Caceres
More Info About Me
A self-motivated person with an exuberant personality and a drive to deal with all kinds of people in my cultural background. I would strive to work for a position as an individual or as a part of a team. I am a keen learner and performing based on acquired knowledge and experience.
My Skills and Competencies
Social Media Management
Medical Virtual Assistant
Data Entry
Content Creator
Certificates
×
![]()
My Experience and Education
2024
-
2024
CONCENTRIX
(Call Center Agent (Healthcare Account))
Dedicated Healthcare Call Center Agent with expertise in handling member inquiries, processing insurance claims, and managing account changes. Skilled in providing accurate information on coverage, benefits, and policy updates while ensuring a positive and efficient customer experience. Strong attention to detail and ability to navigate complex insurance systems to resolve issues promptly and maintain customer satisfaction.
2023
-
2024
SUTHERLAND
(Call Center Agent (Travel Account))
Blended customer service and sales techniques as a Call Center Agent handling a travel agent account. Fielded diverse calls regarding travel destinations, booking processes, and special offers.
2021
-
2022
FIKA COFFEE AND TEA
(Cashier, Barista, Service crew)
Successfully coordinated multiple duties at the café by combining flexibility and strong multitasking abilities. Whether crafting beverages, managing transactions or assisting with food service, I remained attentive, agile on my feet while ensuring exceptional customer satisfaction through an all-encompassing knowledge of daily café operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Medical Virtual Assistant
Scheduling appointments, handling correspondence, and managing records.