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JPMorgan Chase & Co.
(Customer Service Representative (Telephone Banking Center))

At JPMorgan Chase, a Customer Service Representative is responsible for providing exceptional service to customers across various financial products including Auto, Credit Card, and Retail Deposit Accounts. The role involves assessing customer needs, resolving concerns, and creating unique solutions to exceed customer expectations. Customer Service Representatives also engage in collections and recovery efforts, leveraging strong communication skills and a professional, empathetic approach to help customers manage their financial obligations.

Additionally, Customer Service Representatives are part of the Fraud team, which acts as the first line of defense, ensuring both a superior client experience and maintaining robust fraud prevention strategies. This role requires a balance between client interaction and fraud prevention to keep the firm and its clients safe.

The job is known for its fast-paced environment and may involve back-to-back calls, requiring adherence to strict handling times. Customer Service Representatives must be adaptable, patient, and able to handle high-pressure situations while maintaining quality service.