2012
Bachelor of Science in Business Administration Major in Marketing
Saint Louis University
More Info About Me
I'm a motivated and enthusiastic virtual assistant who specializes in managing social media and bookkeeping. Aiming for excellence to produce outstanding achievements.
Every chance I have will never go to waste since your business will flourish as a result of my commitment.
Let me help you run your business smoothly!
My Skills and Competencies
Generating Estimates & Invoices
Statement of Account Management
AP Management
Bank Reconciliations
Management Reporting
Ageing of AR
Purchase Orders & Bills Management
Bank Feeds Categorization
Inventory Management
Social Media Management
Data Entry
Bookkeeping
Certificates
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My Experience and Education
Sept 2022
-
Oct 2022
Digital Byte Financial Services
(Intern Bookkeeper)
-Generating Estimates & Invoices
-Statement of Account Management
-AP Management (Monitoring & Payment)
-Bank Reconciliations
-Management Reporting
-Ageing of AR
-Manage Purchase Orders & Bills
-Bank Feeds Categorization
-Inventory Management
Sept 2022
-
Oct 2022
Pro VA Bookkeeping In-depth Training
(Trainee)
-In-depth training and hands-on training under Pro VA regarding bookkeeping and utilizing Quickbooks.
2021
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2021
TDCX
(Resolutions 1)
- Took inbound and outbound calls, emails, and messages for complex 2006 problems that tier1 agents could not resolve.
- Role included mediation, decision issuance, advanced customer service, and solving conflicts between hosts and guests.
2021
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2021
TDCX
(Community Education)
- Answering general questions and inquiries about stay and reservations
2020
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2021
Cloudworkers AG
(Chat Moderator)
-Work at Home Set-up
- Replied to various messages from clients all over the EU
-Securing personal information for clients
2019
-
2020
Sitel
(Customer Service Associate)
Answered calls and emails as we represent a Financial Institution for various gyms located all throughout America. I attended gym members' basic gym membership inquiries, billing questions, cancellations, contract details, and transfer of membership.
2017
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2019
Concentrix
(Technical Support Representative)
Took inbound and outbound calls for DISH. Various calls include TV, STB, DVR, and internet technical problems which I help consumers to perform technical troubleshooting. I've also had to tackle some bill, subscription, and upselling issues regarding their DISH.
June 2016
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Dec 2016
Teleperformance
(Technical Support Representative)
-Answered calls representing AT&T U-verse. Performed wide troubleshooting for TV, internet, phone, email, and other equipment within the consumer's AT&T subscription.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Bookkeeping
Generating Estimates, Invoices, Statement of Account Management, AP Management, Bank Reconciliations, Management Report
Testimonials
Dhamielyn A. Sarno, PROVA Mentor, dhamsarno@gmail.com
I recommend Osmundo Espinosa Jr. as your Virtual Assistant to your company. As my VA trainee, I have witnessed his professional dedication and skill firsthand. He has strong interpersonal skills and reliable performance.