2016
Bachelor of Science in Business Administration major in Financial Management
ACLC College of Butuan
More Info About Me
An experienced tech support and customer support professional with over 3 years of experience. Possess a deep understanding of the importance of providing exceptional service to customer. Proven track record of solving complex technical issue and managing customer inquiries with efficiency and professionalism.
My Skills and Competencies
Social Media Management
SEO Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2023
Full Potential Solution
(Technical Support Representative)
• Responding to customer inquiries via phone in a timely and professional manner.
• Troubleshooting software and hardware issues and providing solutions to technical problems.
• Performing remote diagnostic tests to identify and resolve customer issues.
• Providing guidance on the installation, configuration, and use of software and hardware products.
• Identifying and escalating complex technical issues to the appropriate teams.
• Logging customer interactions and technical issues into a ticketing system for tracking and resolution.
2019
-
2022
Teleperformance Philippines
(Technical Support Representative)
• Responding to customer inquiries via phone in a timely and professional manner.
• Troubleshooting software and hardware issues and providing solutions to technical problems.
• Performing remote diagnostic tests to identify and resolve customer issues.
• Providing guidance on the installation, configuration, and use of software and hardware products.
• Identifying and escalating complex technical issues to the appropriate teams.
• Logging customer interactions and technical issues into a ticketing system for tracking and resolution.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Expert
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google.