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BS Architecture
Technological Institute of the Philippines - Manila
More Info About Me
I have finished 2 years in BS Architecture in TIP Phil. Started as a Service Crew and eventually stepped into the BPO Industry. I have skills in designing that I got from my course. Got the knowledge in CRM, Avaya, etc. for a healthcare account (voice). Experienced in Microsoft offices as a travel consultant, non-voice account.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
IGT Solutions
(Travel Consultant)
-Investigating different flights all across the world.
-Dealing with every customer’s claim upon taking the flight by handling possible offers that would guarantee a great relationship between the customer and the company
-Contacting different Airlines to apply for a refund through call, email, and webforms.
-Making sure that the right judgment has been done on the customer’s eligibility of receiving a refund.
2020
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2021
Concentrix Ph
(Customer Service Representative)
-Receiving and placing customer service telephone calls.
-Resolving customer complaints, managing database records, drafting status reports on customer service issues.
-Creating offline orders for the customer
2019
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2019
Jollibee
(Service Crew)
-Responsible for presenting menus to customers
-Takes orders and answers questions on meal items.
-Serve orders to the customer and maintain the cleanliness of the store.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.