2012
Bachelor of Science in Marine Transportation
FEATI UNIVERSITY
More Info About Me
I am a professional Virtual Assistant with a proven track record of assisting business owners in reaching their immediate and long-term objectives. I believe that if you want to achieve something, you must do so with passion and dedication. The correct mindset, passion, expertise, and tools are essential for success as a professional virtual assistant.
Download_CV: https://drive.google.com/file/d/12mWFaIyFB9sE9541VkNdqA-vk4Tu6u5z/view?usp=share_link About_Me: https://docs.google.com/presentation/d/1KzHJvxY-4Yq2xiCrznlzTjt4iMOKjwj3/edit?usp=share_link&ouid=115966154088644548207&rtpof=true&sd=true
My Skills and Competencies
Social Media Manager
Social Media Content Creator
Social Media Copywriter
Social Media Engager
Social Media Buyer | Facebook Ads Management
Real Estate Virtual Assistant
Certificates
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My Experience and Education
2019
-
2022
Freelance
(Social Media Manager | Content Creator | Copy Witter | Social Media Engager | Graphics & Designs)
•Haulla (Outbound Sales | Product Specialist | Account Manager)
•Apitap (Social Media Manager | Social Media Organic and Ads Media Buyer | Content Creator | Graphics and Design)
• Avida Land Corp (Social Media Manager | Content Creator | Copy Writer | Social Media Engager | Graphics & Designs)
• Philippine Coffee Community (Social Media Manager | Content Creator | Copy Writer | Social Media Engager | Graphics & Designs)
• Lola Pastora Coffee Beans (Social Media Manager | Content Creator | Copy Writer | Social Media Engager | Graphics & Designs)
• Lola Pastora Cafe (Social Media Manager | Content Creator | Copy Writer | Social Media Engager | Graphics & Designs)
• Artesans Fotografia (Social Media Manager | Content Creator | Copy Writer | Social Media Engager | Graphics & Designs)
• Posmen Clothing Line (Social Media Manager | Content Creator | Copy Writer | Social Media Engager | Graphics & Designs)
2019
-
2019
Avida Land Corporation
(Property Specialist)
• Performs tasks related to facility planning and infrastructure design for an organization
• Handling lease transactions
• Overseeing property management operations
• Negotiating contracts
• Conducting research about real estate and construction services.
2018
-
2018
The Results Companies Inc.
(Outbound Sales Representative)
• Make outbound customer calls to promote and sell a product or service.
• Create, maintain and update database of customers with complete information and emails.
• Consolidate existing customer base while building new customer base.
• Record outbound call history and customers response in detail.
• Send or email product literature, brochures, catalogs and other campaign material.
• Handle customer needs and requirements.
• Respond to customer inquiries and resolve.
• Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
2017
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2018
Convergys
(Technical Support II)
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, Firewall, Administrator access, Server and more.
• Research required information using available resources.
• Follow standard processes and procedures.
• Redirect problems to appropriate resource;
• Accurately process and record cases using a computer and designated tracking software.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with system information, changes and updates.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Serves as the bridge between the Business owners and the Accountant when it comes to reconciliation, inputs, and outputs of transaction/taxes/assets/liabilities/income/equity/expense.
• Ensuring increase in Software sales depending on the Clients need.
2015
-
2016
Lar de Cuidados Especiais da Obra Das Maes
(Assistant Nurse)
• Assist residents with performing basic tasks such as eating, dressing and toileting when necessary.
• Respond immediately to calls from patients for assistance or treatment and alert medical staff to pending emergency situations.
• Encourage all residents to get exercise and participate in scheduled activities.
• Engage in housekeeping tasks such as replacing linens on beds, cleaning patient rooms and removing and replacing trash bags.
• Work with dining room personnel to ensure that all residents get the correct meals and that all residents are able to eat.
2014
-
2015
Sitel
(Customer Service Representative)
• Assist residents with performing basic tasks such as eating, dressing and toileting when necessary.
• Support customers by answering product and membership service questions.
• Deal with customer feedback and general inquiries.
• Give customers service information including product and membership details.
• Process service and return transactions at the register in alignment with company’s100% customer satisfaction guarantee.
• Accept payment for goods, make change, and issue receipts.
• Identify, investigate and deal with customer issues accordingly.
• Support Retail Store Pick-Up (RSPU) by helping them with the receipt of goods from truck; and process customer pick-up.
• Perform specialized transactions like Outdoor School sign-ups, special orders, store mail-outs and special ticket sales.
• Maintain customer hold area by keeping the area organized and removing items that are beyond the hold dates.
• Process damaged goods in line with store policy. This may involve moving and pricing the item, or tagging.
• Inform customers of repair options in case of damage to goods bought, and complete repair processing.
• Follow disposal guidelines and document retention.
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Graphic Design | Content Creator
Graphic design is a craft where professionals create visual content to communicate messages.
Real Estate Virtual Assistant
Real Estate Virtual Assistant works from a distance to provide a variety of services relevant to the real estate industr
Virtual Bookkeeping Assistant
Virtual Bookkeeping Assistant is a Professional independent contractor who remotely manages the day-to-day finances of a