2006
Bachelor of Science in Computer Science
AMA Computer University
More Info About Me
Hi, I’m Fhey, your digital sidekick!
💼Virtual Assistant |📱 Social Media Manager | 📞Customer Support
✔️ Organized ✔️ Communicative ✔️ Reliable
✔️ Creative ✔️ Consistent ✔️ Customer-Centered
📌 Managing your socials
📌 Responding to your customers
📌 Organizing your chaos
🎯 Helping Brands Stay Visible, Organized, Connected
and grow & serve with care.
So you can focus on what you do best!
🤝Need someone who gets things done with a smile? Let’s chat!
My Skills and Competencies
Customer Service
Technical Support
ESL Teacher (English as a Second Language)
Certificates
My Experience and Education
March 2024
-
present
Perfect 25
(ESL Teacher (Online – Adult Focus))
• Conduct one-on-one English lessons for adult Korean students via
online platforms.
• Teach a range of courses including Business English, Travel English,
IELTS, Interview English, Debate, and Conversational English.
• Customize lessons based on each student’s level and learning goals
(beginner to advanced).
• Emphasize vocabulary expansion, grammar accuracy, pronunciation
improvement, and speaking fluency.
2015
-
2024
51Talk
(ESL Teacher (Online – Kids & Adults))
• Delivered online English lessons to students aged 6–65, from beginner to advanced levels.
• Specialized in teaching phonics and integrated English to young
learners.
• Provided instruction in Business English , IELTS prep, interview practice, and everyday conversation.
• Built strong rapport with students and maintained high class
attendance and satisfaction ratings.
• Adapted teaching style to suit each learner’s pace, needs, and
communication skills
May 2015
-
September 2015 (Project-based)
Commercial Real Estate Company (US-based)
(DeskZone)
• Lead generation for brokers, commercial real estate companies, and potential clients through online platforms.
2007
-
2013
Infocom Technologies/IPLUS Intelligent Network(ePLDT) December 7, 2007 – January 13, 2013 (5 years)
(Network Support Associate /Customer Service Representative)
• Performed first-level network troubleshooting for concerns such as
slow internet speeds, browsing interruptions, and email
connectivity problems.
• Handled a wide range of billing inquiries, explaining monthly
statements, service charges, and resolving account discrepancies.
• Processed reconnections of suspended internet and phone services
using internal system tools.
• Issued service orders and coordinated with technical teams for
escalated service or maintenance requests.
• Configured basic network settings and guided clients through
troubleshooting steps to restore service.
• Maintained detailed records of customer interactions, resolutions,
and technical findings.
• Demonstrated strong communication, patience, and problem- solving skills in a high-volume support environment.