2013
Bachelor of Science in Information Technology
Cagayan Valley Computer and information Technology College
More Info About Me
Highly skilled and dedicated customer service professional with extensive experience in providing exceptional service and support to customers for 9years now. Demonstrated expertise in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Adept at building strong relationships with customers, identifying their needs, and delivering effective solutions. Proven ability to work in fast-paced environments and deliver results while maintaining a positive and professional demeanor. Excellent communication, problem-solving, and interpersonal skills.
My Skills and Competencies
Social Media Management
Shopify Expert
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
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2023
Saks Metering (New York, United States)
(Customer Service Specialist (Remote))
Scheduling appointments by doing outbound calls
Handling inquiries/resolving issues thru answeringinbound calls
Reviewing and replying to customer emails in a timelymanner
Data Entry/responsible for entering, verifying, andmaintaining data in an organized and efficient manner.
2020
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2021
Petsure Australia
(Customer Service Specialist)
Responsible for: Claims Assistance, Policy Inquiries,Policy Changes and Updates, Billing and Payments,Complaint Resolution, Policy Renewals, ProductKnowledge and Education, Documentation and Record-Keeping, Cross-Selling and Upselling, CustomerRetention
2016
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2020
Acquire BPO
(Credit Collection Officer)
arrangements. This involves making phone calls, sending letters or emails, and engaging in effective communication to ensure timely payment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Shopify Expert
Customize Your Store With Our Website Builder.