2005
Diploma in Computer Studies: Multimedia and Internet Design
Informatics Computer Institute
More Info About Me
SEO Analyst, Content Writer, Website Auditor, Keyword Research.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
SEO Specialist
Certificates
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My Experience and Education
2017
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2022
Accenture
(Business Process Delivery Senior Analyst)
Manage a team of 19 multi skilled Tier 2 analysts supporting Tier 1 and customer escalations through chat and email for the online store and phone tech support needs of the worlds largest search engine.
2009
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2017
Etelecare/Stream
(Technical Support Professional 2)
-Managed and responded to technical support needs of IT level personnel from small and medium to public and large enterprise businesses through inbound chat and respond to follow up requests by email or outbound calls.
-Provided technical software support and basic accounting for Intuit QuickBooks Pro and Premier's small and medium enterprise customers.
-Experience in beta testing for Oracle's Siebel CRM applications reporting and working directly with the program client regarding updates and modifications of the project.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
SEO Specialist
Marketing professionals who use research and analysis to improve a website's ranking on search engines like Google