2017
Bachelor of Secondary Education major in Mathematics
Bestlink College of the Philippines Year
More Info About Me
Hi! I've got a fun fact about my name—I was named after a dog's name on Discovery Channel. It's a unique twist, but many people find it cute, and it's become a memorable part of who I am.
In my professional life, I was a math teacher because there's nothing quite like the thrill of witnessing students change their perspective on math, transforming it from an intimidating challenge into an exciting adventure.
Following my teaching journey, I embarked on a fulfilling 5-year tenure with my previous company, as a customer care messaging expert, an experience I truly cherished. During this time, I cultivated a diverse skill set that includes active listening, empathy, and the ability to swiftly tackle complex problems.
Moreover, I had the opportunity to manage social media, crafting captivating content and tailored captions to effectively market products. This exposure nurtured my creativity and honed my ability to deliver content that resonates with the audience.
Now, I stand on the brink of an exciting new chapter in my life with a fresh company, eager to bring my skills, creativity, and enthusiasm to the forefront. And I believe that I can do all things through God, who strengthens me.
My Skills and Competencies
Social Media Management
Bookkeeping Expert
Customer Service
Content Creator
Certificates
My Experience and Education
2023
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2023
Freelancer
(Social Media Manager and Facebook Ads Manager)
-Create and carry out effective social media plans that match our brand's aims, making sure we have a strong and appealing online presence on various platforms.
-Create and curate high-quality, visually appealing, and engaging content, including text, images, videos, and infographics, tailored to each social media platform.
-Build and nurture an active online community by responding to comments, messages, and mentions promptly and fostering meaningful interactions with followers.
-Manage the social media marketing budget efficiently, allocating resources effectively to meet campaign objectives.
2018
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2023
Alorica Teleservices Inc.
(Messaging Expert and Mentor)
-Handling concurrent customer interactions while ensuring complete resolution.
-Managing and helping trainees to be ready for production.
-Demonstrates the ability to provide complete solutions while always maintaining a strong commitment to customer satisfaction.
-Maintain an up-to-date understanding of our products and services to effectively assist customers with inquiries and provide product recommendations.
-Responsible for addressing a diverse range of service-related matters. Examples are:
• troubleshooting technical issues
•bill problem resolution
•account management
•sales marketting
•promotion escalations
•processing orders
2017
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2018
Saint Catherine de Novaliches School Inc.
(Junior High School Math and Science Teacher)
-Refining teaching strategies to cater to diverse learning levels in a physical classroom setting.
-Proficiently utilize technology tools for efficient lesson planning, educational research,student data management, and precise grade computations.
-Establish and maintain a respectful and orderly classroom environment, fostering positive behavior and a culture of mutual respect.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Customer Care Chat Expert
Responsible for handling questions, comments and complaints regarding a particular business.
Bookkeeping Expert
Full responsibility for managing the day-to-day accounts function ensuring Sage and Xero are accurate and up to date.