2018
BS in Pharmacy
General Santod Doctors Medical School Foundation, Inc.
About Me!
Hi, I’m Novie Diane — a Registered Pharmacist with over 4 years of hands-on experience as a Virtual Assistant for US healthcare providers, specializing in medical billing and insurance verification.
My career journey began in the pharmacy field, where I developed a strong foundation in patient care, medication safety, and healthcare compliance. Transitioning into the virtual healthcare space, I combined my clinical knowledge with administrative expertise to help medical practices streamline operations, reduce claim denials, and improve reimbursement timelines.
What I Do Best:
Medical Billing & Coding: Accurate claim preparation and submission, ensuring compliance with payer guidelines.
Insurance Verification: Thoroughly checking patient coverage, eligibility, and benefits to prevent claim rejections.
Claims Follow-Up: Resolving denied or delayed claims to optimize revenue cycle efficiency.
HIPAA Compliance: Safeguarding patient data with strict adherence to privacy standards.
Why Work With Me?
I bridge the gap between clinical knowledge and administrative efficiency. My background as a pharmacist allows me to understand medical terminology and treatment plans, while my experience as a medical biller ensures I can handle the behind-the-scenes financial processes with precision.
Outside of work, I’m passionate about continuous learning, exploring healthcare technology trends, and finding smarter ways to make healthcare administration seamless.
📧 Let’s Connect: medvadiane@gmail.com
My Skills and Competencies
Medical Billing
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
February 2022
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June 2025
Optometry Clinic -- Washington
(Insurance Verification Specialist | Billing Support)
Verify the patient's insurance coverage to determine eligibility for specific medical services.
**Pre-Authorization and Pre-Certification:
Identify procedures or treatments that require pre-authorization or pre-certification from the insurance provider.
**Coordination with Healthcare Providers:
Collaborate with healthcare providers to relay insurance information, ensuring that they are aware of coverage details and any pre-authorization requirements.
**Billing Support:
*Help prevent claim denials by ensuring that all necessary verification steps are completed.
*Check the type of coverage, effective dates, and any limitations or exclusions that may apply.
January 2021
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December 2021
US-based specialist clinic
(Medical Claims Specialist)
**Claim Submission:
Prepare and submit medical insurance claims to insurance companies.
Ensure that claims are accurate, complete, and comply with coding and billing regulations.
Verify patient information, insurance details, and provider credentials.
**Follow-Up on Claims:
Track and follow up on outstanding insurance claims.
Address denials and rejections, and resubmit corrected claims as needed.
**Software Proficiency:
Use medical billing software and electronic health record (EHR) systems proficiently.
Stay updated on the latest technologies and software advancements in the healthcare industry.
2018
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2018
Awesome OS
(Chat/E-mail Support Representative)
Responds to customers in real-time, expediting issue resolution, and increasing customer satisfaction.
2021
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2022
Medford Solutions
(Pharmacist)
Responsible for accurate dispensing of Patient Medication.
2010
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2011
Synnex - Concentrix
(Technical Support Representative)
-Manage, maintain, and repair IT systems.
-Diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software.
-Providing excellent customer service to the clients.
My Services
Medical Billing
I provide end-to-end medical billing and insurance verification services tailored for US healthcare providers, ensuring
Insurance Verification
Accurate insurance verification to confirm coverage, prevent claim denials, and ensure faster reimbursements.
Testimonials
Dr. Brenda B.
Highly Recommended Talented Remote Team Member - Hiring Opportunity
Novie was always reliable, professional, accurate, and efficient, proving to be a very valuable asset to our private practice optometry team. She was also genuinely very kind and a true pleasure to work with.